Vulkan Vegas Casino - Player's withdrawal denied due to account closure.

Hi.i create an account at this casino.i start to play I give all my data and when i win and i want to give the money out,they close my account temporary.at the mail they write me they find something suspect and must to charge them a prove i play in Ireland.somthing which don’t have relevance because when i open the account i select Germany at my country where i stay,i send them all the document from anmeldung,identity card,bank account everthing show them i leave in Germany.I make the mention in account when they close are 9000 euro.

Dear pricopionut39,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Vulkan Vegas Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please advise how long were you a player of the casino and when exactly was your account blocked? 
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports) 
• Did you achieve your current balance with the help of a bonus? 
• Have you used a VPN service when accessing the casino's website?
• Have you entered the correct personal information in your casino profile, including your country of residence?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

I play for 1 week

the games played was the games from Bonanza(big bass,splash,Amazon)

yes I have a bonus but I don’t activate him

no,I don’t use any VPN,I play from my home whirless

And all the data of me was charged correct,I send at them paper with my adress,account from Germany and all was approved by them

Hello,

According to T&Cs:

"The Company does not permit accounts to be opened by, or to make any deposits nor used from, customers located or domiciled in Afghanistan, American Samoa, Aruba, Australia, Belgium, Bonaire, Czech Republic, Cyprus, Curacao, Democratic People's Republic of Korea (North Korea), Ethiopia, France, Switzerland, Germany.."

Player used VPN and registered from Ireland.

Hope this clarifies.

Kind regards

You make my smile….how not permit to open account if you,your casino approved all my data….when the account was opened and accept to put money and play you and your casino don’t see I play from Germany?????Your casino aproved all my data and at there was clear,I leave and work in Germany….to prove you where I am like this make also in Romania….vulkan Vegas have at there online platform without be registered at ONJN.

hope this clarifies everthing reprezentant of Vulkan Vegas

What I make now I make just to see all and don’t leave another to make account at you.With me you will see in instance because all my mail,from the day Vulkan Vegas aprove everthing at me and now I speak about account at you,when I put money,the mail sended by casino at me when say everthing is ok are gived at my lawyer and he will rezolve everthing.

Thanks to both parties for your reply.

Dear pricopionut39,

Please understand that circumventing the casino's block to register in an online casino is a severe breach of the casino's rules.

• What country have you filled in the registration form, or your player profile when registering in the casino?
• When exactly have you registered the account?

From Germany

at 21.05.2024 at 15:00

Ok I don’t know what show you in system.to finish with this log in from Ireland I will send you now a prove with the activation of account.how is possibile to log in at that hour if me personally I open the account at 16:49…..hope to resolve this problem because I play correctly,I play from the country selected and that is Germany and how i say your casino aprove everthing not me

Dear pricopionut39,

Please note German time zone is UTC+2 hours so the timestamp provided by the casino matches your registration date.

When trying to register an account from Germany, the IP block prevents users from completing the registration, preventing users from breaking the casino's rules.

Since this block was circumvented based on the evidence, we have no option but to conclude you broke the casino's rules regarding VPN usage and registration from a restricted jurisdiction.

Please let me know if there are any circumstances I overlooked otherwise the complaint will be rejected.

I understand your frustration.

I hope similar issue will not happen to you ever again. Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into issues with any online casino in the future.