The player from Germany had experienced lengthy delays with his withdrawals from the casino. After having waited since November 28th, 2023, he had reported that a deposit of 280 euros was still pending. The casino had responded by resolving the issue, also adding a bonus for the inconvenience caused. The player had confirmed that the problem was solved, leading us to mark the complaint as 'resolved'.
Vulkan Vegas Casino - Player’s withdrawal and deposit has been delayed.
Amount: €490
Vulkan Vegas Casino
Safety Index:Very highSafety Index
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
11 months ago
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11 months ago
Translation
Hi
I've been waiting since 28.11.2023... 17:28 German time for my money from vulkanvegas.com. Terrible deposits... Long waiting times for withdrawals!!!
Automatic translation:
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11 months ago
Dear gianlucavaccaro9,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.
Thank you in advance for your patience and understanding.
Best regards,
Tomas
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11 months ago
Translation
I have been waiting for my deposits since November 28th, 2023.
5:28 p.m. German time
Every day it's time to be patient 😡
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11 months ago
Dear gianlucavaccaro9
According to our records, your issue was resolved today (Dec 07).
Can you please confirm?
Kind regards
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11 months ago
Translation
NO, a deposit worth 280 euros is still missing. I've been waiting a week. You have credited the 210 euros. The rest is missing!!!
Edited
Automatic translation:
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11 months ago
Dear gianlucavaccaro9
Sorry for misunderstanding
Can you please specify the disputed transaction ID?
Thank you for cooperation!
Warm regards
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11 months ago
Hello, sir
resolved. Also credited some bonus, sorry for the inconvenience.
Kind regards
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11 months ago
Thanks to both parties for the reply.
Dear gianlucavaccaro9,
Were the remaining funds paid out to you? May we consider the issue resolved?
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11 months ago
Dear gianlucavaccaro9,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you and Vulkan Vegas Casino for your cooperation.
Please do not hesitate to contact our Complaint Resolution Center if you run into issues with any online casino in the future. We are here to help.
Best regards,
Tomas
Casino.Guru
