Vulkan Vegas Casino - Player’s winnings have been confiscated.

My account nikola********@g****.com is verified. Vullka Vegas accused me of getting paid by cheating the casino in a game with an active bonus and took away 4,000 euros. How can you take back the money you won honestly? I played with bonus and real money, I made 2 or 3 deposits to play with the bonus. I did not win the next deposit with real money. I managed to win with the returned money from loyalty points. I did not withhold bonuses or bonuses in games with an active bonus in order to accumulate a payout later.

I am sure of this and I am asking Vulkan Vegas to provide proof in which game it was used during the active bonus and in the game for real money. I am impressed by the casino's behavior. Regards.

Dear nikoladrozdek0,

Thank you very much for submitting this complaint. I am sorry to hear about your problem. Please allow me to ask you a few questions to make sure I understand your situation completely.

Could you please specify which bonus you took? Send me the link or screenshot.

Did you make new deposits to your casino account while your bonus was active?

Could you kindly state the game you played with an active bonus? Did you return to the game later to finish some postponed game rounds?

Also, is there any chance that someone else from your household or with the same IP address has an account at Vulkan Vegas Casino?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Dear nikoladrozdek0

Your account is permanently blocked due to violation of T&Cs:

"It is strictly forbidden to abuse any game rounds by their postponement, including free spins or bonus games while playing with bonus money. Any postponed games, bonuses and/or free games lead to the cancellation of winnings and confiscation of the player’s balance."

Best regards

Hello. In total, I made 2 deposits with 200% codes.

1st deposit in the amount of 330 euros and after losing, she made a 2nd deposit in the same way with the code for 200%. I did not return to the casino again to redeem unfinished funds or bonuses. I do not know the names of the games I played. All the bonuses and bonuses I received with an active bonus were completed. I was just lucky and won, but probably too much and Vulkan Vegas might not have liked it. I played games from Nolimit Pragmatic and I think Ygrasil, Atomic Slot... I think they were Sugar Power Nude games,

7 Shields of Fortune

7 Shields of Fortune...Drop Pandas...Only me using my computer, no option for anyone else to play.

I would really like Vulkan to look at my account again or provide evidence. Regards

Dear nikoladrozdek0

Would you please let us know which devices were used to play?

Do you play on your own, or someone else is playing for you?

Did you give access to your account to 3rd parties?

Regards

Hello Vulkan Vegas.

How could I entrust my money to someone to lose it? No satisfaction from the game and no one to blame. If I lose it, I only have myself to blame.

Of course I'll play on my own sometimes. School and work don't allow me anymore.

Only I have access to my account. When I'm at home, I work on the computer and therefore I play from it, and when I'm at school or vocational training. This is in my free time on my private phone.

Currently, I can say that in the Vulkan club I played on PC, but I don't remember whether I played on my phone.

I don't treat playing in a casino as a source of income, especially since I started training and learning in a very similar field.

I did not provide access to the account to third parties.

Kind regards.

Dear Vulkan Vegas Casino representative,

Could you please send me the evidence of the player breaching the Terms and Conditions? My email address is veronika.l@casino.guru. Thank you very much in advance.

Hello everyone. Today I received an email about video verification? I don't know what it has to do with my dispute? But I agree because I have nothing to hide. I gave the date for live chat: July 11, 2024 at 2:00 p.m.

If this is consistent with my dispute, I will gladly agree. GREETINGS

Hello everyone.

I would like to inform you that video verification took place today. Access to the player's account has been unblocked. The withdrawal has been ordered.

Thank you greetings.

Dear nikoladrozdek0,

Thank you for the information. Would you like to keep this complaint open until you receive your winnings? Please let me know.

Hello.

Apart from the information about the video verification request from the Vulkan casino, I did not receive any message. I myself checked access to the account which was previously blocked. I want to continue to be a casino player and not just wait to see if the money will be paid.

I would like to see the casino's decision regarding my dispute.

Regards

The decision to close a player's account is completely up to the casino. An online casino, like any other establishment, has the right to choose its customers. If they decide not to provide services to a certain player anymore and close their account with no balance, we can't do anything to change their decision.

Have you received your winnings yet? Please let me know.

Hello, I have not received the balance payment from the casino. I have not received any information. Regards.

Dear Vulkan Vegas Casino representative,

Could you please give us an update on the player's case? Was he allowed to withdraw from the casino, or were his funds voided after the video verification? Please let me know.

Hello Veronika

Please kindly find the e-mail with a proof, that the player abused the bonuses, by playing the games that are forbidden to be played with bonus (accumulative bonus feature).

Kind regards

Good morning.

Vulkan Casino I don't understand your statement???

How can Weronika have evidence that I played prohibited games? And how did you write "cumulative bonus"? This casino accused me of breaking the regulations. You should provide proof to prove your point???

Regards.

Dear Vulkan Vegas Casino representative,

Thank you for your email. I have replied to you, please check the message out when you have the time.

Dear nikoladrozdek0,

Please understand that we need to investigate the evidence of your gameplay to decide if you breached the casino's rules. You can see your own gameplay in your casino profile.

Hi.

Dear Mr. Guru, I would like to see the game history on the player's account again, but unfortunately the door to Vulkan is bricked again. Thank you for explaining the situation.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Hello,

Apologies on a delay.

The detailed explanations were provided via e-mail.

Best regards

Dear Vulkan Vegas Casino representative,

Thank you for providing me with a detailed explanation.

Dear nikoladrozdek0,

After gathering all the necessary information and evidence, we are rejecting this complaint as unjustified due to breaching the casino's terms and conditions.

We reviewed the evidence and concluded it proves you used an exploit to accumulate unfair winnings. We therefore consider the casino's actions to close the account and confiscate funds as justified.

I am sorry we could not have been of more help on this occasion.

Best regards

Veronika