Vulkan Vegas Casino - Player’s winnings are deleted due to website issues.

Last night, past midnight, I was playing the Chest of Cai game, which has 3 pots, and you accumulate until you open the pots while betting. Everything was fine until the double pot was about to open; the screen froze, returned to the beginning, and I received no bonus. In short, yesterday, 90 percent of my bonuses and jackpots had screens that froze, preventing me from collecting my winnings. I spoke with chat support, and they didn't provide any solution, causing me to lose my potential earnings.

In summary, they claim nothing is wrong and suggested clearing the cache, although everything worked fine on other casino platforms, making it obvious that they don't want me to collect any winnings.

Dear bombamen5,

Thank you very much for submitting your complaint. I’m sorry to hear about the issues you encountered with the Chest of Cai game and the disruptions you faced while playing.

To help us understand and investigate this matter fully, could you please provide a few more details? Specifically:

• Do you have any screenshots or recordings of the game screen freezing, especially around the time the double pot was about to open?
• Can you clarify the approximate time and date these issues occurred?
• When you reached out to the chat support, did they provide any follow-up email or written record of the conversation?

Additionally, if you have any other communication from the casino regarding this issue, you’re welcome to forward it to petronela.k@casino.guru for further review.

Your cooperation in providing these details will help us investigate and work towards a resolution. Supporting evidence will make it easier for us to proceed and address this matter effectively with the casino.

I hope we will be able to help you resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Petronela