Vulkan Vegas Casino - Player's verification is delayed.

Hi

I have sent in many documents with no help from the chat or support team it has now been 5 days since the occurrence. At this point I want to take a picture with the teller and I at CIBC waving around this bank card. I understand verification but when you have submitted over 50 documents that most aren't getting checked properly and half are approved twice. Tonight I sent so many to get out of this ordeal and site it's definitely not making me look forward to the next stage of actually withdrawing

Dear tori, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. 

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos take KYC lightly and it might take a few working days to complete this thorough process. 

Could you please advise which documents you have already provided and when exactly did you send the last one?

Have you provided all the required documents as soon as possible and in the correct format? 

Could you kindly specify which of your documents have not been approved by the casino yet?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply. 

Best regards, 

Veronika

Hi

I have all have been approved twice the worst part of this situation is that I'm a gambling addict I'm not here to play I gave enough ID to ensure I could get the winnings but I have been to the bank begging because this site is so bad for mental health I have a debit visa but the organization has approved pictures of me holding it and countless documents I understand verification but to accept the documents and put someone that is ill thru this everyday I even went to the bank yesterday so I had a better picture everything chat is telling me is false information at this point I'm going to have to sit down with CIBC and get them to write a letter

I feel mentally ill from this process chat has provided no assistance

Hi

your support team did I would like off the site I'm tired of giving you bank information repeatedly I decided not to participate in gambling I want off I can only give you a bank card so many times and it's approved as the account I'm told it's verified that is half the confusion someone who you allowed to deposit and won than not allowing them off the site isn't fair practice I gave you ID I went to the bank and got an early release on a bank statement I held up bank card and a photo of me. I'm asking as I'm not playing again to do the right thing your site allowed an addict on it I want the savings back I have provided more than enough documentation

Hi

its the bank card with all the ID I have provided I have been to CIBC twice and the second time due to being in Ontario CIBC was suspecting this site was fraudulent so the banking company had to write a letter for this organization to phone the bank. I understand verification but to an extreme in Ontario there thinking why am I giving them all this banking information now there concerned CIBC does not put your name on the card obviously for security purposes

Hello

All the withdrawals were approved.

We wish you to recover ASAP!

Kind regards

Dear tori,

Have you received your winnings yet?

I would like to call your attention to our Self-Exclusion Assistance Tool https://casino.guru/global-self-exclusion-initiative/assistance-tool This tool will make it easier for you to block your casino accounts across multiple gambling establishments simultaneously and is not affiliated with any specific casino. The Self-Exclusion Assistance Tool was designed to assist individuals who may be facing challenges with their gambling habits by helping them limit their access to gambling and reduce the potential for further harm.

Above all, if gambling no longer brings you joy and is becoming a burden, it is highly advisable to seek professional assistance. I strongly recommend reaching out to centers in your country that specialize in addressing gambling problems. You can find some of these centers by referring to the following link (https://casino.guru/problem-gambling-help-centers#cnt_87=true)

Dear tori,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.