Vulkan Vegas Casino - Player's transaction to the casino seems lost.

bank wise returned the payment on March 29 and I still don't have any money on my vulkan vulkan account or any information, live chat makes me wait but 3 weeks is a bit of an exaggeration

Dear ciawaros33,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Vulkan Vegas Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

Could you please advise how long were you a player of the casino?

Do I understand correctly the transaction is related to your casino winnings being returned by your bank to the casino? Could you explain what did the casino do to assist you so far with the issue?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Thanks for the quick reply

My friend, when the casino guru was wondering where to spend his first earned 0.13 e :) :) I already played bonuses on the volcano :) so I'm probably the brightest player of this creation which is the casino vulkan you talk to :)

The casino has not responded to a number of my questions regarding the case again

NONE

answer, except that the case has been referred to the financial dizlau, please wait for a reply - for 15 days, I hear the same answer every day

I asked for an e-mail address to the head of the financial department, to which I also did not get any reply

If that's how good the casino's reputation is, I hope I can lower it

because it is a scandal not to wait so long for any information about the case - i.e. for example - that I sent a request to the bank on the day ... we are waiting for a response ..

also please call the casino's representative as a matter of urgency

-

Hello ciawaros33

Can you please specify the disputed transaction id?

Thank you!

Regards

Thanks to both parties for your reply.

ciawaros33,

Were your winnings found with the assistance of the casino? Was the amount credited to your casino account or withdrawn to your bank account? Please let me know about any news regarding the case.

I have no other news except that I have to wait, from 29 March, this is probably some exaggeration🙁

I found the contact to the broker on my own - I asked a question yesterday and got an answer today so I don't understand why the casino still needs more time after a month!! is this on purpose?

Support He keeps telling me to wait again and again every time I ask about my progress

Vulkan casino please confirm

or (non-receipt confirmation )

Thank you very much, ciawaros33, for providing the necessary information. I will now transfer your complaint to my colleague Tomas (tomas.k@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Hello ciawaros33,

This is Tomas, and from now on, I will be taking care of your complaint. I have reviewed your case, and I would like to invite Vulkan Vegas Casino to join the conversation and participate in the resolution of this complaint.

Dear Vulkan Vegas Casino,

Can you please provide an update on the status of the player's disputed transaction?

Best wishes,

Tomas

Hello ciawaros33

We'd like to confirm, that our billing dept. is already investigating the case.

As soon as we get an update - we will notify you.

Kind regards

thank you for the answer I hear this already 30 times, for a month this is the only answer in this matter, I hope that this week my money will be found

Dear ciawaros33

Sorry for the delay. But it's a complicated case.

Your patience is appreciated. But we feel rather positive it should get resolved this week.

Thank you for your patience.

Kind regards

Appreciate this patience with a no deposit bonus 🙂, 1 time in 6 years is not much ?

Dear Vulkan Vegas Casino,

Thank you for providing the information. I will now extend the timer by 7 days. Please inform us once the result of the investigation is known.

Kind regards,

Tomas

Dear ciawaros33

Can you please confirm the issue is resolved?

Kind regards

Hello ciawaros33,

It looks like your issue might be resolved now. Can you please confirm?

Thank you both for your cooperation.

Kind regards,

Tomas

Yes see my money ,thx

Dear ciawaros33,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Tomas