The player from Portugal is experiencing difficulties withdrawing her funds. We rejected the complaint because the player didn't respond to our messages and questions.
Vulkan Vegas Casino - Player’s struggling to withdraw her winnings.
Amount: €180
Vulkan Vegas Casino
Safety Index:Very highSafety Index
Casinos with a Very high Safety Index are usually proven by hundreds of thousands of players while having zero or a small number of relevant complaints. We consider playing in casinos with a Very high Safety Index perfectly safe, as they have proven that they treat their players fairly.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
2 years ago
Public
Public
2 years ago
Translation
I've been there for 5 days to try to do a survey. Initially, as it is more practical I tried by Neteller, I couldn't. Then I tried by bank transfer, but I couldn't. I asked in the chat, they said that Neteller is not available in my region to try again by bank transfer, I couldn't. On my own initiative, I put my documents in for validation, that could be why I couldn't (even though I know they are the ones who send an email asking for this data, which they never sent).
I continued on Saturday, Sunday, always trying to get up, it remains in an incomplete state, some time later I became rejected.
Today is Monday, the money remains in my account, unable to be withdrawn and any player knows that if there is a balance available to play, the probability of spending it is very high. That's what they want, that whenever I log into the account to see the status, I play a little more, and the truth is that the balance I currently have is much less than I had.
I've never seen anything like it before and I don't recommend it to anyone
Automatic translation:
Public
Public
2 years ago
Dear Diana,
Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise if your account has been fully verified already? Have you been advised why you can’t withdraw your winnings? Is it an internal casino system issue, or it’s related to your account only?
Please understand, without verifying your account, you won’t be entitled to any withdrawals. However, I believe we will be able to help you to resolve this issue and receive your winnings as soon as possible. Looking forward to hearing from you.
Best regards,
Petronela
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