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I've been there for 5 days to try to do a survey. Initially, as it is more practical I tried by Neteller, I couldn't. Then I tried by bank transfer, but I couldn't. I asked in the chat, they said that Neteller is not available in my region to try again by bank transfer, I couldn't. On my own initiative, I put my documents in for validation, that could be why I couldn't (even though I know they are the ones who send an email asking for this data, which they never sent).

I continued on Saturday, Sunday, always trying to get up, it remains in an incomplete state, some time later I became rejected.

Today is Monday, the money remains in my account, unable to be withdrawn and any player knows that if there is a balance available to play, the probability of spending it is very high. That's what they want, that whenever I log into the account to see the status, I play a little more, and the truth is that the balance I currently have is much less than I had.

I've never seen anything like it before and I don't recommend it to anyone

Estou há 5 dias para tentar fazer um levantamento. Inicialmente, como é mais prático tentei por Neteller, não consegui. Depois tentei por transferência bancária, não consegui. Perguntei no chat, disseram que o Neteller não está disponível na minha região para tentar novamente por transferência bancária, não consegui. Por minha iniciativa, coloquei os meus documentos para validação, podia ser por isso que não dava( apesar de saber que são eles que enviam um email a pedir esses dados, que nunca enviaram).

Continuei Sábado, Domingo, sempre a tentar levantar, fica no estado incompleto, algum tempo depois passava a rejeitado.

Hoje é 2a feira, continua o dinheiro na minha conta, sem conseguir ser levantado e qq jogador sabe que havendo saldo , disponível para jogar, a probabilidade de o gastar é muito grande. É isso que eles pretendem, que sempre que eu entre na conta para ver o ponto de situação, jogue mais um pouco, e a verdade é que o saldo que tenho actualmente já é bem menos do que tinha.

Nunca antes tinha visto algo igual e não recomendo a ninguém

Dear Diana,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise if your account has been fully verified already? Have you been advised why you can’t withdraw your winnings? Is it an internal casino system issue, or it’s related to your account only?

Please understand, without verifying your account, you won’t be entitled to any withdrawals. However, I believe we will be able to help you to resolve this issue and receive your winnings as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

Dear Diana,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.