The player from Portugal is experiencing difficulties withdrawing their funds. After a closer examination, we ended up rejecting this complaint as unjustified.
Vulkan Vegas Casino - Player’s struggling to withdraw their winnings.
Amount: €180
Vulkan Vegas Casino
Safety Index:Very highSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
9.8
Vulkan Vegas Casino has a Safety Index of 9.8, which makes it one of the safest casinos on the market. Explore this casino’s Safety Index
Closed
Our verdict
Unjustified complaint
REJECTED
Case summary
3 years ago
Public
Public
3 years ago
Translation
I'm not able to withdraw the 180 I have on my Vegas vulkan account and they don't tell me what I did wrong can someone help me sff I'm new to this
Automatic translation:
Public
Public
3 years ago
Dear joaoxaruto16,
Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise if your account has been fully verified? Have you been advised why you can’t withdraw your winnings? Is it an internal casino system issue, or it’s related to your account only?
Please understand, without verifying your account, you won’t be entitled to any withdrawals.
However, I believe we will be able to help you to resolve this issue and receive your winnings as soon as possible. Looking forward to hearing from you.
Best regards,
Petronela
Public
Public
3 years ago
Do I understand correctly that you have accumulated your winnings from a bonus play?
Please understand that we’re not in a position to help you. You knowingly, not by accident, opened another account even if the terms and conditions clearly state that a player is allowed to have one account only. I would strongly recommend reactivating any old accounts in the future instead of creating new ones as this will be considered in the majority of casinos as multiple accounts, even if only one account is active at the time.
