Vulkan Vegas Casino - Player’s struggling to withdraw their winnings.

Hi good morning. my problem is that it took more than 2 weeks trying to withdraw an amount of 350 to my BCP card. I have tried several types of methods (transfer, skrill, visa), and still I do not know how to withdraw money. I would like an answer as soon as possible. Thanks for understanding it.

Dear Jeanpaulhumbo,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise if your account has been fully verified? Have you been advised why you can’t withdraw your winnings? Is it an internal casino system issue, or it’s related to your account only?

Please understand, without verifying your account, you won’t be entitled to any withdrawals. However, I believe we will be able to help you to resolve this issue and receive your winnings as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

Dear Jeanpaulhumbo

Please kindly complete the KYC check. Several e-mails have been sent with all the details.

Please kindly keep in mind, you are always welcome to turn to our live support.

Kind regards

Thank you very much, Vulkan Vegas Casino team, for your prompt response.

Dear Jeanpaulhumbo,

Please let me know as soon as all the documents for the account verification will be provided. Looking forward to hearing from you.

Dear Jeanpaulhumbo

Please kindly provide the screenshot of your Skrill account. We are looking forward to withdrawing your winnings.

Thank you in advance!

Kind regards

Hello good morning Mr. Petronela and vulkan vegas casino.

 I have completed all the KYC verification records. Also I sent a profile capture of the skrill and I still don't know how to withdraw the winnings. I continue to insist day by day to withdraw the winnings but unfortunately he rejects the withdrawal request.

 Thank you very much and I hope a prompt solution.

 Thanks for your kind attention.

Dear Vulkan Vegas Casino team,

Is there anything else needed from the player?

Hello,

KYC check was completed, the withdrawal was processed on 07.08.2021 08:01:27 (UTC)

Dear Jeanpaulhumbo, would you kindly confirm?

Best regards

Great news. Thank you very much Vulkan Vegas Casino team, for the update.

Dear Jeanpaulhumbo,

Could you please confirm that the withdrawal has been received?

Good afternoon Mr Petronela and Vulkan Vegas Casino. 

I wanted to inform you that everything is correct with the payment.

 thanks for his time and his kind attention.

Good afternoon Mr Petronela and Vulkan Vegas Casino.

I wanted to inform you that everything is correct with the payment. 

Thanks for his time and his kind attention.

As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, Jeanpaulhumbo, for your cooperation and confirmation, and please don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru