Vulkan Vegas Casino - Player’s struggling to withdraw her winnings.

Good

I have been trying to withdraw the indicated amount for days but I only got to request it and it did not confirm anything, I tried with different amounts but I would like to receive the s / 521.92 that is as a full balance by skrill.

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Dear Mis,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise if your account has been fully verified? Have you been advised why you can’t withdraw your winnings? Is it an internal casino system issue, or it’s related to your account only?

Please understand, without verifying your account, you won’t be entitled to any withdrawals. However, I believe we will be able to help you to resolve this issue and receive your winnings as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

Dear Mis,

Your profile is not yet verified, you have not provided any documents at all. Please kindly check your email, the instructions have been sent on July 11.

Kind regards

Hello

I sent you an email for information and to change the means of my payment, I will be on the lookout, thank you.

Dear Mis,

Have you submitted all the required personal documents for the account verification?

Hello

I already have the documents verified by the Vulkan page, they asked me to make the withdrawal request but they keep rejecting me.

Please your support, I keep sending requests and none are accepted, all the requests created are rejected, I need my money urgently. And as I mentioned all the personal documents were verified and accepted to request my payment, but I don't get good results. Thanks.

Thank you very much, Mis, for providing all the necessary information. I will now transfer your complaint to my colleague Nick who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello Mis,

I'm Nick and I'll be assisting you from now on in your case. I would like to ask Vulkan Vegas Casino to join us and help us resolve the player's issue.

Dear Mis,

Have you even tried to wonder why the transaction got declined? Did you contact support to get the details? Why should you bother casino guru team, when you are welcome to turn to VulkanVegas support?

The reason the withdrawal gets declined on the payment provider's side is due to the fact that you are specifying a wrong bank account number. Please double-check and fix.

Kind regards

Good, dear

I sent them an email indicating my bank account, I also reiterated my request to withdraw money, I put in all the correct data and even so they rejected the withdrawal, and since I did not receive a response to my query, I will consult again by this means.

I need to be given a solution, since they are not clear, what I should do, I need my money urgently. Thanks.

Dear Mis

We've implied the gambling limit, so that you will not lose the money.

Please contact support to get the extra details. But by far I can see that the account number, that you specified in the cashier at withdrawal request, is wrong.

Kind regards

Dear Mis,

Please double check your your bank account number as it seems you most likely use a different bank number to withdrawal as you used to deposit. If the problem will still persist, I would like to ask the casino to assist the player step-by-step to process the withdrawal.

Good night

I sent an email for days and I did not receive a response from the VULKAN VEGAS support, I specified in the email the account number I have for the deposit of my money, however I also have another account number but unfortunately the Vulkan Vegas page requests a minimum of characters to accept it as a valid account, so I have no help from anyone, I need my money urgently. I will appreciate your support and detail what account number I should place or in any case deposit it directly to my account since I sent you the email indicating my data. Thanks.

The evidence is attached so that you can see that the casino website refuses me to place my account for deposit, for that reason I place my interbank account to make the payment, but they continue to reject me and their support email does not answer me. I am also attaching an image of the last withdrawal request for today and as proof of the other rejected requests, they also only let me request that amount, it does not allow me to request more money for the withdrawal and they do not give me any explanation.

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Dear Mis,

It says that the account number may be 20 char. long which your account number exactly is. However, if you are still experiencing issues withdrawaling with the bank number, I would maybe recommend to use a completly different payment method or in other case I would like to ask Vulkan Vegas Casino to recommend us an another solution.

Dear Mis,

If you have entered your withdrawal request again only now, it should take a few days to appear on your account. Could you pleaase advise if the money arrived already? Was it status updated or it is still penidng?

Good night

My requests continue to be rejected, the emails I sent to Vulkan support were not clear with their instructions, I did not receive help to withdraw my money to my bank account, they refused to give me information that I requested by mail, now I am requesting on my own Skrill, I also asked you to verify it, I hope now I have no problems, if I did not ask through this means before it is because I did not use it before and it does not give me confidence. I hope that this time there are no problems with the withdrawal of my money. insist that they provide me with better complete information for what is withdrawal of money whatever the means that one requests. Thank you

According to our records, the payout was received at 27.07.2021 08:55:21 (UTC) via Skrill.

Can you please confirm?

Kind regards

Dear Mis,

Could you please confirm if the money arrived. Please note that if you won't respond to us within the next 7 days the complaint will be rejected. Looking forward to your answer.

The complaint will be now rejected as the player did not respond to us.