Vulkan Vegas Casino - Player’s struggling to withdraw his winnings.

I played with the vulkan vegas first deposit bonus.

Unfortunately, I couldn't win during the real bonus, and I was lucky enough to win after entering the bonus.

I asked support, "Did you have any problems with my play? Can you withdraw?" Support said, "Of course you can withdraw. Congratulations."

It took 5 days after I applied for withdrawal, so I submitted kyc and waited.

I asked support if I couldn't withdraw money on the 6th day.

Support says. "Be sure to withdraw, please wait."

Even if I ask when I can withdraw money, I will not tell you anything clear and I will only be told to wait anyway.

I saw casino.guru and saw the bad reputation of vulkan vegas.

Another week has passed.

If you were looking at casino.guru, you probably didn't play at vulkan vegas.

I can only wait.

I pray that you will be withdrawn.

I played with the vulkan vegas first deposit bonus.

Unfortunately, I couldn't win during the real bonus, and I was lucky enough to win after entering the bonus.

I asked support, "Did you have any problems with my play? Can you withdraw?" Support said, "Of course you can withdraw. Congratulations."

It took 5 days after I applied for withdrawal, so I submitted kyc and waited.

I asked support if I couldn't withdraw money on the 6th day.

Support says. "Be sure to withdraw, please wait."

Even if I ask when I can withdraw money, I will not tell you anything clear and I will only be told to wait anyway.

I saw casino.guru and saw the bad reputation of vulkan vegas.

Another week has passed.

If you were looking at casino.guru, you probably didn't play at vulkan vegas.

I can only wait.

I pray that you will be with drawn.

Dear hpptms,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise if your account has been fully verified? Have you been advised why you can’t withdraw your winnings? Is it an internal casino system issue, or it’s related to your account only?

Please understand, without verifying your account, you won’t be entitled to any withdrawals.

Lastly, could you please advise the exact URL of the casino website?

I believe we will be able to help you to resolve this issue and receive your winnings as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, hpptms, for your cooperation and confirmation, and please don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru