Vulkan Vegas Casino - Player’s struggling to withdraw their winnings.

On 7 March I deposited 3000 DKK.

On 9 March I received an email stating that the KYC check was complete, and that my account had been verified.

On the same day I requested a withdrawal to my visa of 5440 DKK. I was automatically redirected to the page, where you can request a bank transfer. I requested a bank transfer of the said amount.

Since 9 March my sebsequent withdrawal requests have been rejected a total of 7 times.

The provided explanation is that I have made a mistake, when putting in the name of my bank. However, I have provided the correct IBAN and BIC/SWIFT code, which is the unique bank identifier. Each time I contact the help chat, I am given different suggestions on how to put in the name of my bank. Each time my withdrawal request is subsequently rejected - no matter how I put in the name.

Dear Isfelder,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. We will contact the casino and ask for their cooperation in resolving your problem, but, before we do so, could you please forward any relevant communication to petronela.k@casino.guru?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Dear Isfelder

I've checked the correspondence re your case. In all the requests the payment provider claims that the bank name is not correctly specified. And what our support can - is only deliver this info. I honestly think that the root of the issue is "A Umlaut" in your bank's name - "Lån & Spar Bank".

Please kindly make another request via Skrill or other alternative methods.

Kind regards,

Alexander

Thank you very much, Vulkan Vegas Casino, for your assistance.

Dear Isfelder,

Could you please follow the casino's instructions? Please keep me updated.

Hi,

I would just like to inform, that the withdrawal has been successfully completed via Skrill.

Dear Isfelder, would you kindly confirm receiving the winnings?

Best regards

Thank you very much, Vulkan Vegas Casino, once again for your assistance.

Dear Isfelder,

Could you please confirm that you received the payment? Looking forward to hearing from you.

I can confirm that the winnings have been withdrawn via Skrill.

Great news. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thank you very much, Isfelder, for your confirmation and please don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru