The player from Germany is experiencing difficulties withdrawing his winnings. Player’s complaint has been resolved successfully.
Vulkan Vegas Casino - Player’s struggling to withdraw his winnings.
Amount: €3,450
Vulkan Vegas Casino
Safety Index:Very highSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
9.8
Vulkan Vegas Casino has a Safety Index of 9.8, which makes it one of the safest casinos on the market. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
3 years ago
Public
Public
3 years ago
Translation
Payouts are always rejected.
Contacted online chat there was said there was a technical error, so another payment requested and rejected again today.
Real money balance no bonus balance.
Automatic translation:
Public
Public
3 years ago
Dear Stefan,
Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you completed the KYC verification successfully in the past? Which payment method you have opted for? Is it an internal casino system issue, or it’s related to your account only?
I hope we will be able to help you to resolve this issue and receive your winnings as soon as possible. Looking forward to hearing from you.
Best regards,
Petronela
Public
Public
3 years ago
Translation
Hello, the KYC is complete and payments have already been made.
Withdrawals are set to processing and declined 1-2 days later.
Online support will only hold you up or you won't get someone who speaks German. Have now tried the payment via bank transfer, let's see when it will be rejected again. Before that I tried it via Visa where it worked before. Greetings Stefan
Automatic translation:
Public
Public
3 years ago
Translation
Something is happening, 2000 euros should have been paid out, I will report whether they will be received.
Automatic translation:
Public
Public
3 years ago
Thank you very much, Stefan, for your update. I will be waiting for more good news patiently.
Public
Public
3 years ago
Translation
Vulkan has transferred so the case can be closed! Many Thanks.
For the players, just take another casino !!!!!!!!!!!!!!!!!!!!!!!
Automatic translation:
Public
Public
3 years ago
Translation
Vulkan Vegas is the biggest rip off I've ever played. !!!!!!!!!!!!!!
Deposit in seconds, payout only upon request.
Automatic translation:
Public
Public
3 years ago
As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thank you very much, Stefan, for your confirmation and please don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Petronela
Casino.Guru
