The player from Germany is experiencing difficulties withdrawing their funds due to limited availability of payment methods. Player’s complaint has been resolved successfully.
Vulkan Vegas Casino - Player’s struggling to withdraw their winnings.
Amount: €50
Vulkan Vegas Casino
Safety Index:Very highSafety Index
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
3 years ago
Public
Public
3 years ago
Translation
Hello,
I have paid in several times with Sofort Klarna and paid out with bank transfer (always via the same account at Consorsbank) without giving any reason, my attempt to pay out is now rejected. In the chat, I am advised to choose a different payment method. However, this is again not possible because I have never deposited with any other method. So there is no longer any way for me to get my money. For me this is a clear fraud.
My KYC check was successfully completed
VG
Automatic translation:
Public
Public
3 years ago
Dear Fazerjoe,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
Please understand, that a variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, and contracts with the payment providers and bank restrictions, all have a major influence.
We will contact the casino and ask for their cooperation in resolving your problem, but, before we do so, could you please advise if you have been offered any alternative method to place a minimum deposit and withdraw your funds?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Petronela
Public
Public
3 years ago
Translation
Hello,
I was advised to wait or to use another payment method (which would generally not work again). I was not offered a minimum deposit to enable a withdrawal
Thanks for your efforts
and greetings
Automatic translation:
Public
Public
3 years ago
Translation
Hello,
Credit has since been paid out.
Thank you very much for your efforts.
Best regards and have a nice weekend
Joseph ***
Edited by a Casino Guru admin
Automatic translation:
Public
Public
3 years ago
As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thank you very much, Fazerjoe, for your confirmation and please don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Petronela
Casino.Guru
