The player from Philippines is experiencing difficulties withdrawing their winnings. Player’s complaint has been resolved successfully.
Vulkan Vegas Casino - Player’s struggling to complete account verification.
Amount: $110
Vulkan Vegas Casino
Safety Index:Very highSafety Index
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
2 years ago
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2 years ago
account blocked and i dont know the reason first iam having a problem withdrawing 110 usd because of the proof of address not more than 3 months i already explain to them that i move a lot and i only rent places and i dont have a bank its hard for me to send them any proof so i just gave them my license and a food delivery then after that i got an email that iam verified then i continue withdrawing my 110 usd.. after a few hours my account got blocked
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2 years ago
Dear richmund,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process.
Have you been advised what specifically seems to be a problem in verifying your account? Please forward any relevant communication to petronela.k@casino.guru.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Petronela
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2 years ago
Dear richmund
According to our logs, your request was approved 01.12.2021 13:02:27 (UTC).
Please kindly let us know if the issue still persists.
Thank you in advance!
Best regards
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2 years ago
Thank you very much, Vulkan Vegas Casino team, for your assistance.
Dear richmund,
Could you please advise?
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2 years ago
As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, richmund, for your confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Petronela
Casino.Guru
