Vulkan Vegas Casino - Player’s struggling to complete the account verification.

I can‘t my account verify

Dear Danijela,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process.

Have you been advised what specifically seems to be a problem in verifying your account? How many days ago you have requested a withdrawal and apply for the account verification?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Dear Danijela

In order to assist you please kindly provide the name of the Casino that you are registered at as well as the e-mail address, because we are unable to find such user at VulkanVegas.

Kind regards

I send all the documents and now i can not login to my account

Why can I not login into my account?

I‘m trying to verify my account a few days ago, but I didn‘t became a confirmations mail

I send all documents to KYC and now i can not login

Dear Danijela,

Could you please assist with the casino's request to clarify the name of the Casino as well as the e-mail address that you have used to register? Thank you very much.

Dear Danijela,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.