The player from Germany is enquiring about a refund since deposit limits haven’t been enforced. After a closer examination, we ended up rejecting this complaint as unjustified.
Vulkan Vegas Casino - Player’s requesting a refund.
Amount: €9,000
Vulkan Vegas Casino
Safety Index:Very highSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
9.8
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Closed
Our verdict
Unjustified complaint
REJECTED
Case summary
3 years ago
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3 years ago
Translation
According to the new set I should only deposit € 1000 per month. So in 24 hours I deposited and lost € 9,000 a day. In addition, you can normally bet a maximum of 1 € per revolution, on the platform I could bet 50 € -100 € per revolution.
Automatic translation:
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3 years ago
Dear Patrick,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise if you have ever set up deposit limits in your account? Have you tried communicating this issue with the casino directly?
If there’s any relevant communication, please forward it to petronela.k@casino.guru.
Looking forward to hearing from you.
Best regards,
Petronela
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3 years ago
Translation
Yes, I wanted to clarify it with the casino, but they blocked me and said they would pass it on to the specialist department.
Automatic translation:
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3 years ago
I'm afraid, dear Patrick, that if you haven't specifically asked for a deposit limit we won't be able to help you.
The rules that you have described have to be enforced for online casinos licensed by the German Licensing Authority. Unfortunately, you have chosen a casino that is licensed by Curaçao.
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3 years ago
Dear Patrick,
We are extending the timer by 7 days. Please, do not hesitate to contact us if you need any assistance or help, otherwise, we will reject your complaint.
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3 years ago
Unfortunately, after gathering all the necessary information we are rejecting this complaint as unjustified. Sorry, we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino. We are here to help.
