The player from Brazil had their account blocked by the casino 6 months ago due to alleged duplicate accounts and never received their winnings. After opening a new single account, it was also blocked. The Complaints Team explained that multiple accounts were universally prohibited and the player’s new account was blocked for this reason. The casino confirmed the player had used multiple accounts, leading to the prohibition. The Complaints Team concluded the complaint was unjustified due to the player's breach of the casino's rules by knowingly creating multiple accounts.
Vulkan Vegas Casino - Player’s new account has been blocked.
Amount: 486 R$
Vulkan Vegas Casino
Safety Index:Very highSafety Index
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9.8
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Case closed
Our verdict
Unjustified complaint
REJECTED
Case summary
6 months ago
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6 months ago
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The casino blocked my account 6 months ago, stating I had duplicate accounts. They blocked both accounts. Fine. They didn't pay me and canceled them. I ended up at a loss. I opened a new account, and the casino blocked it again. It was the only account I had, so does that mean I can never
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6 months ago
Dear nyquemarques,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Vulkan Vegas Casino.
Please be advised that opening multiple accounts in the casinos is almost universally prohibited. With (allegedly) 2 previous accounts, you created a third. The rules regarding multiple accounts don't refer to how many accounts you can use simultaneously, but to how many accounts you registered altogether.
If you know of a situation where you play in an online casino where you registered multiple accounts in the past, I would recommend not depositing anymore in these accounts as winnings might be void due to allegations of multi-accounting.
Please let me know if there is other information that would support your case, otherwise, I'll close the complaint as unjustified.
Best regards,
Tomas
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6 months ago
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You guys get paid. I understood . So I can't have any more casino accounts ever again. Why have I already had all my accounts blocked? You guys are worse than a cartel. They get together to rob players. Unfortunately, there are no laws in the virtual world. Physical casino I want to see them say they won't pay me. You can not .
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6 months ago
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When I created the third one, both accounts were blocked. In other words, there was only 1 again. This is unfair. They were blocked here. You msss 
.
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6 months ago
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Show that you are honest. They tell them to reactivate my main account. That then I will only have one. Since they blocked it.
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6 months ago
Dear nyquemarques
Can you please specify your player ID? Since we are unable to find your account via the e-mail provided at CasinoGuru.
Regards
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6 months ago
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It was working normally until you spoke. We don't want to pay more
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6 months ago
Dear Vulkan Vegas Casino,
Have you ascertained the player's status?
Is nyquemarques eligible for the withdrawal of any funds?
Please let us know.
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6 months ago
Dear Tomas,
Just as the player wrote above - they have multiple accounts at VulkanVegas, which is prohibited.
The player actively used the accounts, has the deposits history and bonus activations.
The player is prohibited from playing at Vulkanvegas, all new accounts will also get blocked in case the player decides to register the new ones.
Kind regards
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6 months ago
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Dear Thomas, the accounts have already been blocked since 11/23/2023. When I made the complaint here at casino guru. I just opened a new one because I didn't have any left open. They continue lying.
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6 months ago
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They blocked it because they didn't want to pay me. I lost. OK . I opened a single account and they said again that there was a duplicate. The accounts had already been blocked since November.
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6 months ago
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How was there duplicity if they were already blocked? Explain this Vulkan Vegas?
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6 months ago
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Duplicity is 2 active accounts. This proves that I had 2 active accounts. I proved that you blocked your accounts in November. I want proof from you that I had 2 active accounts.
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6 months ago
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The attendant said that the casino does not want you to have any accounts opened on the site ever again. They banned me from opening an account on their website. Informing that they will block it. This is an honest casino. Prohibiting players from playing.
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6 months ago
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I want the casino to send proof that I had 2 active accounts. Duplicity is 2 active accounts ok.
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6 months ago
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6 months ago they were already blocked.
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6 months ago
Thanks for your point of view, nyquemarques however the explanation I gave earlier applies.
I would advise against opening multiple accounts in online casinos because it could lead to problems when trying to withdraw your winnings, as it constitutes a breach of the casino's rules. If you have opened multiple accounts at another online casino, I suggest contacting their support team to find out if there are any potential consequences before making any additional deposits.
Considering you opened multiple accounts knowingly without contacting casino support, we, unfortunately, can't argue in your favor and the complaint will be rejected.
Please do not hesitate to contact us if you run into issues with any online casino in the future.
