The player from Ecuador has deposited money into casino account but the funds seem to be lost. Even if we assumed that the issue has been resolved, without a confirmation from the player, we were forced to reject this complaint.
Vulkan Vegas Casino - Player’s deposit has never been credited to his casino account.
Amount: $64
Vulkan Vegas Casino
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9.8
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Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
1 year ago
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1 year ago
Translation
Good afternoon, my case is that more than 72 hours ago I deposited an amount of 64 dollars via bank transfer, but it has not yet been credited, and I contacted an advisor of the page and he told me to wait 72 hours or report the case, at this time more than 72 hours have passed and my salary has not been credited. My salary from the bank has not returned to me, I want to contact you so that you can help me solve this case, I have been waiting for days, it was the only thing I could deposit and I am empty-handed, thank you very much!
Automatic translation:
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1 year ago
Dear michelesantiana2003,
Thank you very much for submitting your complaint and forwarding your payment receipt. I’m sorry to hear about your problem.
I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, the casino has its hands tied. Meanwhile, I would strongly recommend not depositing any more funds until the issue is sorted.
If the money got lost during the transaction, it’s going to take some time before it’ll be located and refunded back to you or credited to your casino account.
Could you please advise if you contacted your bank already? Ideally, they should be part of the investigation.
I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.
Best regards,
Petronela
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1 year ago
Translation
Good morning, I already contacted the payment provider, he told me that he was going to contact you, to get an answer, if they credit me the balance in the casino or return the money to my account, I would like to know if you cannot verify If my balance is there, if I just need to deposit it to my casino balance, or could you help me with my case, please, it's the first time I've done this!
Automatic translation:
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1 year ago
I fully understand your frustration, michelesantiana2003. As I mentioned earlier, it may take some time for the funds to be located and refunded back to your bank account or credited to your casino account. Therefore, I will set the timer for additional 21 days allowing to casino one full month to investigate, as it is not entirely in their hands, and if there’s no development by then, we will intervene. Let’s stay positive and wait for the good news regarding your deposited funds. Thank you in advance for your patience and understanding.
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1 year ago
Hello,
According to our records, the transaction was successfully credited at 12.01.2023 14:30:38 (UTC)
The player had a gaming activity afterward.
Kind regards
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1 year ago
Great news. Thank you very much, Vulkan vegas Casino team, for your assistance.
Dear michelesantiana2003,
Is there anything else we could try to help you with or do I have your permission to close this thread as resolved?
