The player from Germany is highly dissatisfied with the overall casino experience. We rejected the complaint because the player didn't respond to our messages and questions.
Vulkan Vegas Casino - Player’s complaining about overall casino experience.
Amount: €3,000
Vulkan Vegas Casino
Safety Index:Very highSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
9.8
Vulkan Vegas Casino has a Safety Index of 9.8, which makes it one of the safest casinos on the market. Explore this casino’s Safety Index
Closed
Our verdict
Player stopped responding
REJECTED
Case summary
3 years ago
Public
Public
3 years ago
Translation
I have invested more than 3000 euros in the casino, I have paid in daily for weeks, tried different games several times a day and several sums of money a day, the free spins that you get when they come are just ridiculous you see I play on 2 euro times, for example get 3 euros as the amount won in free spins or it comes mostly garnix but that you play for almost hours at all games and never get free spins that just can't be normal, let alone that if you get free spins after several euros and hours you are so cheated and you and you gambled away a 1000 euro guest for hours, did not get a free game or anything else and then in the free game on 5 euro times, for example garnix does not come in a turn you can no longer speak of luck here
all that can only be manipulated then on the other hand the customer service which is so ridiculous that you have to laugh at yourself, I have never experienced something like that and then the verification where you are being fooled is held out for as long as you want to pay off something that you gamble away the last remainder that you still have i recorded the games and sent it to an auditor i will definitely sue this casino i want my almost 5000 euros which i deposited where it was clear anyway that i couldn’t win in any way have my money back and compensation I would also be blind in plaintive areas myself would check what is wrong in the casino that is by far the list of ridiculous casino where I have played in over 20 years of gaming experience ubd how often you get thrown out of the games despite good internet or the spins in slow motion happen with it really nothing comes that is crazy but that really no free spins at 95 pr ozent come no matter what you play that just can't be and then these ridiculous winnings in the free spins where there is never an extension or anything else nobody can tell me that it is normal and only has to do with luck the casino has guaranteed manipulated the games alone the customer service. Does it reflect how it actually works I want to have my money back and will do everything that is necessary and advise everyone in this casino you can't win anything
Automatic translation:
Public
Public
3 years ago
Dear Anne,
Thank you very much for submitting your complaint. I want to inform you that we cannot make a case solely based on what you are describing. Sometimes you might get lucky and sometimes not; that's how casinos and casino games work. I would recommend reading our article about Payout ratio (RTP): https://casino.guru/learn-about-games-of-chance-rtp-variance.
If you have more information that would help our case, please forward it to me. Unfortunately, at this time, if we don’t have any evidence proving that something unfair is going on, there is nothing we can do. Please do not hesitate to contact me if there is anything else, I could do for you regarding your complaint.
Best regards,
Petronela
