HomeComplaintsVulkan Vegas Casino - Player’s complaining about bonus terms and conditions.

Vulkan Vegas Casino - Player’s complaining about bonus terms and conditions.

Amount: ??

Vulkan Vegas Casino
Safety Index:Very high
Submitted: 17 Feb 2020 | Case closed : 03 Mar 2020
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

4 years ago

The player from Argentina is struggling to withdraw his bonus winnings. We rejected the complaint because the player didn't respond to our messages and questions.

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4 years ago
Translation

You cannot use the bonus money unless it is deposited

Automatic translation:
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4 years ago

Dear Fabian,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.Please allow me to ask you few questions so I can understand better what the issue might be. Which exact bonus you have activated? Could you forward the link please? If I understood it correctly, you are prompt to deposit into your account, if you wish to make a withdrawal of your bonus winnings? I hope we will be able to help you resolving this situation as soon as possible. Looking forward to hearing from you. 

Best regards,

Petronela

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4 years ago

Dear Fabian,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

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4 years ago

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

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