The player from Argentina is struggling to withdraw his bonus winnings. We rejected the complaint because the player didn't respond to our messages and questions.
Dear Fabian,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.Please allow me to ask you few questions so I can understand better what the issue might be. Which exact bonus you have activated? Could you forward the link please? If I understood it correctly, you are prompt to deposit into your account, if you wish to make a withdrawal of your bonus winnings? I hope we will be able to help you resolving this situation as soon as possible. Looking forward to hearing from you.
Best regards,
Petronela