Vulkan Vegas Casino - Player's bonus has expired.

Dear djidja83,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you tried to communicate this issue with the casino directly? Please understand that the misplaced deposit wasn't caused by the casino, therefore, not their fault if the bonus offer has expired in the meantime. How would you like to proceed with the deposited funds? Would you like to activate an alternative bonus offer or play them without any bonuses?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

The deposit is made correctly. The money immediately disappeared from my account at Skrill.

I wrote a live chat several times. Even before the bonus has expired. I was assured that their colleagues from the relevant department are working on the case and the deposit will be credited to my balance as soon as possible.

I also sent them an email with all the screenshots. 5 days have passed since then, but there is no answer from the casino.

The deposit was credited to my balance the next day when the bonus had already expired.

The funds in question have already been played. I want to get my bonus. However, because of the bonus I made this deposit.

Please understand, djidja83, bonus can't be added to your account if the funds have been played already. The casino is not responsible for a misplaced deposit hence we can't punish them.

Please let me know if there is any additional information that I have overlooked, but I’m afraid I will be forced to reject your complaint as unjustified. I wish I could be of more help. Thank you in advance for your reply and understanding.

Dear djidja83,

As you are a loyal player to VulkanVegas casino, we've credited the bonus onto your account.

Good luck!

Best regards,

Alexander

@Petronela

I didn't know that the deposit had to be available to receive the bonus. At efbet casino I receive a bonus message, accept, make a deposit and play it. After a few minutes, or a few hours sometimes, I get the bonus.

@Vulkan Vegas Casino

Thank you very much for your cooperation, understanding and correctness.

Thank you!

As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thanks to both sides for your cooperation and, djidja83, please don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru