Vulkan Vegas Casino - Player's bonus has been cancelled.

Hello, Vulkan Vegas has taken me a Bonus for the second time. I haven't completely wagered yet and it disappeared even he was still available for 2 days more

Dear costik193,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise which exact promotional offer has been cancelled? Have you been advised about the reason behind the cancellation?

If there's any relevant communication, please forward it to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

Hi dear Petronela, thank you so much for your support. I have actually found somebody at VV customer support. After long discussion they were able to provide me a good Bonus and I decided not to leave the site.. Now I wait to see if they keep the promise. Thanks again for your fast answer!

Great news, costik193. Please keep me informed about any further developments.

Hello Petronela,

Just FYI, the player has opted for a break-time limit, deposit limit as well as gambling time limit.

Kind regards

Hi, the Bonus arrived as promised! Vulkan Vegas keept the promise and everything was clarified thru VIP Manager who explained me everything. Thanks for your support!

As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, costik193, for your cooperation and confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru