Vulkan Vegas Casino - Player's account was blocked.

I have a vip status in this casino. They send me vip bonuses. I had made may deposits. When I tried to make a withdrawal they blocked my account. This casino is a scam. They told me i have two accounts. The first one is closed permanently one year ago. I tried to unlock it and they told me from customer support that i will have to open a new one. So i did. They verified my new account. Also they send me vip bonuses. They accepted my deposits. When i tried to make a withdrawal they blocked my account.

Dear Traianos1985,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Vulkan Vegas Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Did you accumulate your win with the help of a bonus?
• Could you please advise if you tried to explain the situation with your other account to the casino?
• Do you have chat transcripts or emails or other proof, the casino advised you to open a new account? Please share them here or forward them to my email at tomas@casino.guru

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Could you please explain your Gmail account was blocked? Did you request it in the past, or was it disabled by the decision of the casino?

It was blocked by me. I asked from the Casino to block it.

Today they returned my account balance (1500 euros) but they blocked my account permanently. I believe that the problem is solved. I got my money but not my account. Fair enough.

Dear Traianos1985,

We will respect your decision regarding the complaint. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into issues with ayn online casino in the future. We are here to help.

Best regards,

Tomas

Casino.Guru