Vulkan Vegas Casino - Player’s account is under review for withdrawal.

Good day,

I won 120,000 euros at VulkanVegas, but I can't withdraw it because all of a sudden my account is under review. This has never happened before. I've made withdrawals several times—never this much, but still always smoothly. I've read everywhere that this "review" process apparently takes a very long time.

I often see that people don't receive their money, which is why I've filed this complaint to have it monitored by Guru from the start.

By the way, I have adhered to all the terms and conditions, no double accounts, have been depositing with the same bank for years, so I've really done everything right.

Dear Lukas99,

Thank you very much for submitting your complaint. I’m sorry to hear about the issues you’re experiencing with your withdrawal at Vulkan Vegas.

To better understand and assist with your case, could you provide us with a bit more information?

• Have you received any specific reason from Vulkan Vegas for why your account is under review?
• Were you asked to submit additional documentation for the verification process? If so, could you tell us which documents were requested and when you submitted them?
• Have you received any timeframe from the casino regarding how long this review process might take?
• Have there been any recent changes to your account activity that might have prompted this review?

Could you also share any correspondence with the casino related to this review? This can include emails or messages you received from their support team. If you have anything you would like to forward, please feel free to send it to petronela.k@casino.guru.

Your cooperation in providing these details will help us investigate and work towards a resolution.

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Petronela