The player from Germany reports that his account was blocked after making a number of deposits. He is seeking to have his account unblocked.
The casino has blocked my account. I have deposited so much into this site but never took anything out! I want my account to be unblocked
Dear Cahittin,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Petronela
Please be aware: At Casino.Guru, we never ask for your casino account password. While we may request information, we never seek access to your account. Please refrain from sharing your password with any third party. We primarily communicate through official threads, occasionally via email for requested supporting evidence or relevant communication.
Dear Cahittin
Our customer support has detected the signs of gambling addiction.
That is why the account got blocked.
Regards
I am not addicted to gambling, so Vulkan Vegas should refund my deposits, they can't just block the account