Vulkan Vegas Casino - Player’s account has been blocked due to VPN use.

Hi, so i have problem.

Vulkan vegas blocked my account because i was ussing vpn.

The thing is that why they didnt inform me that its not aloud to use vpn before i made a lot of deposit. They let you deposit more and play, but when i wanted to withdrawal my funds (700 euro) sodenly my account is blocked.

I would like to get my money back what i deposit there. In two days i deposit 700 euro, and i had winnings 700 euro what i try to withdrawal before mu account was blocked.

Can you help me?

Dear kristaps20,

Thank you very much for submitting this complaint. I'm sorry to hear about your problem.

I have checked the general terms and conditions of Vulkan Vegas Casino, and this is what I found:

12.7. Masking IP or location is not allowed and we reserve the right to close any accounts and void any bets, bonus and winnings if the account was created or used through the use of IP or geolocation masking technologies including but not limited to VPN and Proxy Servers.

The problem with using the VPN is that you might be involuntarily connected to another IP address that is related to a different casino account in the same gambling establishment, hence, it seems as if you created multiple accounts from one IP address. Or, on the other hand, a player might be using VPN to hide that they’re accessing the casino’s website from a restricted jurisdiction.

Could you please confirm if you passed the KYC verification?

How long have you been playing in this casino?

Have you used VPN only during registration or have you used it while playing as well?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Hi, thanks for answering.

Yes i passed KYC veryfication. Ive been playing there many years. A lot of deposits and a lot of withdrawals. There wasnt any problems before. I dont remeber but i think about 3-4 years playing vulkan vegas.

VPN i was using only because sometimes this casino site lagging. Like really bad lagging. For example spin goes like 10 seconds or sometimes it even drop me out of the game.

The point of all of this, its not right to let you deposit if casino any ways will block your account. If i would know that i cant use vpn or i will be block i woudnt play there. Or i wouldnt use vpn.

And thoes last two days when i deposit 700 euros i didnt use any vpn.

Hello,

The player may continue using the services.

Kind regards

Dear Vulkan Vegas Casino representative,

Thank you very much for getting in touch with us and solving the player's issue.

Dear kristaps20,

Are you now able to access your casino account? Please let me know if there's anything else I can assist you with, or if this complaint may be closed.

Thanks for your help. Im able to access my account.

Dear kristaps20,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Veronika

Casino.Guru