Vulkan Vegas Casino - Player's account has been blocked due to suspected third-party involvement.

Greetings! I signed up for Vulkan Vegas several months ago... Because I had several profiles, all my funds were taken away (€500+), unfortunately I didn't read their rules. The condition to keep 1 profile is withdrawal of money. I agreed and continued playing on one profile. Sometimes I won-sometimes I lost... I noticed months ago that they no longer give me bonuses... Sometimes they gave a weekend bonus... That's why I played several times without bonuses... I pay with an Aircash prepaid card and it has paid me... But now that I have some small winnings, they blocked me with the reason that a third party is not allowed to play in my profile (which third party) The profile is the same from the beginning...

Dear VladoBucher,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Vulkan Vegas Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• When exactly was your account blocked?
• How did the casino inform you about your account being blocked? Did the casino cite any specific rules being broken?
• What games did you play to accumulate your current balance in the casino? (slots, live games, multiplayer)

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Hello... They didn't inform me... When I tried to log in (yesterday) I saw a block... Yes, it assumes the involvement of a third party (I don't know in what way?) I think I played (joker stoker) or (win storm) ) I can't view or check the exact amount that was paid from the Casino to my account... The last one that is definitely not €70... it could be €110...

Hello VladoBucher

Thank you for providing your account.

Please kindly let us know, why you specified 110 EUR as a disputed amount?

Secondly, please let us know who is playing at your account.

Have you used any 3rd party payments for transactions?

Thank you in advance!

If you read all the messages... You would notice that the disputed amount has been corrected to €70... I am the only one playing on the account... I am transferring from my prepaid card... (aircash) I also have a mastercard and a credit card... Everyone the rest of the data on the account remained from the time you blocked my account for the first time, because I should have played alone... That's when you took my money and since then all the data has remained the same... At the first block, I play alone and also I transfer only from my bank cards... I kept this profile at that time and you allowed me to have one... I play in several Casinos and in terms of money I can normally enter the wrong amount by mistake.. I have a clear conscience when playing and a fair game...

Thank both parties for the reply.

Dear VladoBucher,

Are all payments you used to deposit in the casino in your name, including your Aircash account and credit/debit cards?

As far as I know... Yes

Dear Vulkan Vegas Casino,

Could you please specify your allegations about a 3rd party involvement?

Please provide us with an explanation here or to my email at tomas@casino.guru

Yes... I can explain... Before you blocked me for the first time, I also had my wife's information on my profile, because I couldn't delete it myself after the first block... Or I don't know them... you allowed me to use such a profile and I use this one... But I always play alone... When I first started playing, I didn't read the rules... Because I didn't imagine... Who can play... Why shouldn't my wife on my profile play or click in the game one of a child-for luck maybe... I don't understand why the wife shouldn't make the transfer... It comes from the same family budget and we all use the earnings... This is ridiculous.. But since the first block, I've been playing alone...

Thanks to both parties for your reply.

Dear VladoBucher,

Please understand that when playing in online casinos, you should always play under your name, using only payment methods that are under your name.

Breaching these rules will cause you issues in all online casinos.

By playing the way you did you clearly breached the casino's terms and conditions.

Also, please understand that letting other people access and play on your casino account is considered a breach of casino terms as well.

I can only recommend you avoid such practices in the future.

After careful consideration, due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.