Vulkan Vegas Casino - Player’s account has been blocked.

Hallo habe heute 20€ eingezahlt und gleich erstes Spiel 850€ gewonnen den habe ich noch 2 Drehungen gemacht den stand da Problem bitte spiel neu laden ging nicht den bin ich raus wolte das spiel neu laden ging auch nicht weil ich audgelogt wahr ende von lied vulkan hat mein Konto gespeert weil ich angeblich das spiel manipuliert habe

Dear bruhn751,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise how long ago you registered your account and if you’ve completed the account verification successfully? Which games you’ve been playing (live games, slots, or multiplayer)? Were your winnings accumulated with or without an active bonus, please?

If there’s any relevant communication, please forward it to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Dear bruhn751

The gambling limit as well as the deposit limit has been applied onto your gaming account.

Re your complaint, have you reported the issue to the online support yet? So they could validate with the game provider? If not - please kindly do so.

Kind regards

Thank you very much, Vulkan Vegas Casino team, for your assistance.

Dear bruhn751,

Could you please contact Customer Support and keep me informed about any further developments?

Hallo veriefizierung voll ständig ab geschlossen habe Beerbonanza 2 . Drehung Gewinn und den wurde mein Profil gespeert ist jetzt zum teiele wieder offen aber kann nicht spielen eingeschränkt Verwaltung und auf mein Spieler Profil nur 50.€ drauf der Gewinn weg.....Spiele seid ca 9 Monaten bei vegas

Thank you very much, bruhn751, for providing all the necessary information. I will now transfer your complaint to my colleague Martin (martin.d@casino.guru) who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.  

Hello bruhn751!

I will take care of this complaint from now on. I'd like to ask once more Vulkan Vegas Casino representative to provide us with more information about the issue if that would be possible.

Dear bruhn751

Can you kindly answer our question above?

Have you yet reported the issue to the live support?

Thank you in advance!

Kind regards

Dear bruhn751,

I'd like to kindly ask you to respond to the questions of Vulkan Vegas Casino, we are looking forward to hear from you.

Dear bruhn751,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player hasn’t responded to our messages and questions. Even if we’ve assumed that the issue has been resolved, without a confirmation from the player, we are forced to reject this complaint.

The player can reopen this complaint anytime.