HomeComplaintsVulkan Vegas Casino - Player requests a refund of deposits.

Vulkan Vegas Casino - Player requests a refund of deposits.

Amount: €10,000

Vulkan Vegas Casino
Safety Index:Very high
Submitted: 09 Nov 2022 | Case closed : 23 Nov 2022
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

1 year ago

The player from Germany wishes his deposits to be reimbursed since the casino doesn’t hold German License. We rejected the complaint because the player didn't respond to our messages and questions.

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1 year ago
Translation

Hello,


the casino offers the offer in Germany contrary to the applicable state gambling treaty. I am therefore requesting a refund of 85% of my losses by way of a settlement. However, the casino does not respond to this. The offer was illegal. It shouldn't have been offered in Germany. The casino knew this, but they did it anyway. The court rulings that have already been made are clear and even condemn the casinos to full reimbursement plus court and legal fees. I'm asking for 85% here by comparison.

Automatic translation:
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1 year ago

Dear thomas3588,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Unfortunately, we at Casino.Guru don’t deal with complaints related to licensing regulations and policies. I understand your point, but, sadly, we’re not in a position to help you. We are an independent online casinos database which acts as a mediator in resolving players’ disputes. We have no authority to enforce the legality of rules.

Unfortunately, in this case, we are not able to help you and you are not entitled to any refund of your deposits. I can only recommend you to do better research next time and play only in the casinos licensed by The Interstate Treaty on Gambling.

Please let me know, if there is anything else, I could do for you regarding this case, otherwise, I will be forced to reject your complaint. Thank you for your understanding.

Best regards,

Petronela

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1 year ago

Dear thomas3588,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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1 year ago

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

 


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