Dear stauchi,
Thank you for reaching out and providing more details about your situation.
To proceed with a complaint against the casino, we would need concrete supporting evidence that suggests something illegal or suspicious is happening. Unfortunately, without this, we are unable to take further action. For us to check the casino's Return to Player (RTP) and ensure fairness, it is essential that we have access to your full game history. This will allow us to verify if the games you played were operating as expected.
At this point, since we do not have any substantial evidence to suggest wrongdoing by the casino, we must reject your complaint. However, if you are able to obtain any game history or other supporting documentation that could indicate unfair practices, please send it to petronela.k@casino.guru. We would be more than happy to reopen the complaint and investigate further.
Thank you for your understanding.
Best regards,
Petronela
Casino.Guru
Dear stauchi,
Thank you for reaching out and providing more details about your situation.
To proceed with a complaint against the casino, we would need concrete supporting evidence that suggests something illegal or suspicious is happening. Unfortunately, without this, we are unable to take further action. For us to check the casino's Return to Player (RTP) and ensure fairness, it is essential that we have access to your full game history. This will allow us to verify if the games you played were operating as expected.
At this point, since we do not have any substantial evidence to suggest wrongdoing by the casino, we must reject your complaint. However, if you are able to obtain any game history or other supporting documentation that could indicate unfair practices, please send it to petronela.k@casino.guru. We would be more than happy to reopen the complaint and investigate further.
Thank you for your understanding.
Best regards,
Petronela
Casino.Guru