The player from Germany had experienced an issue where her deposit had been debited but not credited to her Vulkan Vegas casino account. Despite her efforts to resolve the issue with the casino's support, they had been unable to locate the deposit. After she submitted her complaint to us and provided the necessary transaction details, the issue was eventually resolved and her deposit was successfully credited. The complaint was then marked as 'resolved' in our system.
Vulkan Vegas Casino - Player reports a missing deposit issue.
Amount: €20
Vulkan Vegas Casino
Safety Index:Very highSafety Index
Casinos with a Very high Safety Index are usually proven by hundreds of thousands of players while having zero or a small number of relevant complaints. We consider playing in casinos with a Very high Safety Index perfectly safe, as they have proven that they treat their players fairly.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
9 months ago
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9 months ago
Translation
Yesterday afternoon, I attempted to make several deposits of 20€ each. For whatever reason, my debit card unfortunately rejected the first documents. One worked and was credited, however, one was debited and not credited to Vulkan Vegas. The support was not much help, as according to the system, the deposit could not be found. I'm profoundly disappointed.
Automatic translation:
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9 months ago
Dear Sabby616,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process that takes approximately one month. In these cases, the casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.
If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.
- Could you please advise if it was your first deposit in this casino?
- Please forward your payment receipt to petronela.k@casino.guru.
I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.
Best regards,
Petronela
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9 months ago
Hi Sabby616,
- Could you kindly provide a screenshot of the transaction displaying more details, including the transaction ID?
Thank you.
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9 months ago
Translation
It has been resolved and the deposit has now been credited. LG and thank you for your effort
Automatic translation:
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9 months ago
As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, Sabby616, for your confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Petronela
Casino.Guru
