The player from Brazil is unable to request a withdrawal. We rejected the complaint because the player admitted to creating multiple bonuses in order to claim bonuses in the casino.
Vulkan Vegas Casino - Player is unable to request a withdrawal.
Amount: 1,000 R$
Vulkan Vegas Casino
Safety Index:Very highSafety Index
Casinos with a Very high Safety Index are usually proven by hundreds of thousands of players while having zero or a small number of relevant complaints. We consider playing in casinos with a Very high Safety Index perfectly safe, as they have proven that they treat their players fairly.
Case closed
Our verdict
Unjustified complaint
REJECTED
Case summary
1 year ago
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1 year ago
Translation
Hello, good morning, my account has all the documents approved, but it is not verified. I want to make a withdrawal and I can't.
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1 year ago
Dear lucasfernandolf,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
Could you please advise if all sections of the verification area are marked as approved? Have you contacted casino support regarding the issue? What was their response?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Tomas
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1 year ago
Hello all,
The player is indeed blocked due to the fact that he's got at least 16 accounts, which is against the rules.
All the accounts used the no-deposit bonus.
Hope this explains.
Best regards
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1 year ago
Translation
I only have one account I have never had more than one account
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1 year ago
lucasfernandolf,
Have you opened more than one account in the Vulkan Vegas casino in the past? Is there perhaps a chance someone in your household or using the same IP address opened an account in the casino? Please let me know.
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1 year ago
Translation
There were people at my house who made an account for them in their name, but I only have one account in my name with verified documents
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1 year ago
Dear Tomas, please consider simply several screenshots of player's details:
Hope this clarifies. If the player was at least telling the truth - we could have considered leaving the deposit. But taking into consideration the lies above - the decision to block player's account is final.
Kind regards
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1 year ago
Translation
I admit I created some accounts even to see if I earned some money but I earned it in an account and they blocked it precisely because I made a lot of money there I just wanted a part of the earnings I'm stuck in debt and that's why I was forced to create several accounts
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1 year ago
lucasfernandolf,
Creating multiple accounts in the casino is forbidden in most casinos. Please understand that creating multiple accounts in order to claim bonuses is an unfair advantage against the casino and against other players who create only one account.
Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding. I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into issues with any online casino in the future.
