Vulkan Vegas Casino - Player is unable to activate bonus codes.

Hello, I am writing this complaint with immense disappointment regarding the betting house, Vulkan Vegas. I speak this way because it used to set itself apart from other betting houses by providing bonuses for all players. The disappointment with the house has grown over time, they no longer allow me to activate any bonus codes. When I enter the section to input the bonus code, the following phrase appears, "you cannot activate bonuses!", creating selectivity among the players. I would understand if the codes were reserved for individual users. However, the codes are posted daily on social media platforms such as Facebook, Twitter, and Instagram. I even receive codes personally from the house on WhatsApp. I kindly request that you revoke this selectivity among players and maintain the standard that I admired from the site.

Dear ZENILDO,

Thank you for submitting your complaint. I'm sorry to hear about the challenges you're facing.

Please understand that we cannot penalize the casino for revoking your bonus privileges. Casinos, as a general practice, reserve the right to restrict or close player accounts if they suspect irregular play, engage in questionable activities, or for no specified reason.

It's important to note that casinos are not obligated to provide bonuses, and the privilege of receiving them can be limited or withdrawn at any time without notice. While it would be ideal to inform players of new restrictions, unfortunately, it is not a standard practice.

Feel free to provide any additional information I may have overlooked. However, if not, I regret to inform you that I may have to reject your complaint as unjustified.

I appreciate your understanding and look forward to your reply.

Best regards,

Petronela

Hello friend, I understand but I don't agree because as you know the probability of you "winning" in any Casino is like 10%, always the Casino having the highest probability of keeping your deposit, I understand that the Casino guru website is an intermediary so I would like Casino Vulkan Vegas to review this position and release the activation of bonuses as it has always been.

Dear ZENILDO,

Even if your casino VIP status has been downgraded, we are unable to compel the casino to reinstate your previous status. This principle aligns with our approach of not intervening when a promotional offer is not granted to a player. The casino itself determines how it categorizes players into different levels and establishes the criteria for such classification.

Please let me know if there is any additional information that I have overlooked, but I’m afraid I will be forced to reject your complaint as unjustified.

I understand my friend, but for you to see how difficult it is, the Vulkan Vegas Casino itself sends me the promotional codes via email and WhatsApp and when I go to activate it, they don't authorize it, making the user look like a fool. As you said, the Casino has the power to choose, but if you're not going to let us use the code, don't send it to us privately. And looking here on the website I saw several complaints regarding the same complaint about not activating the bonus.

Dear Vulkan Vegas Casino Team,

Can you kindly exclude the player's email from the promotional offers list if they are ineligible for additional bonuses? Thank you in advance.

Hello, Petronela

The player was removed from the bonus promotion offers.

Regards

Vulkan Vegas, I humbly ask that you restore my VIP status and allow me to activate the promotional codes again, as I said in previous texts, I like and admire the site for the offers and qualities of the bonuses and the speed of withdrawals. Please restore my VIP status.

Dear ZENILDO

We are wishing you luck and enjoy the Wins onto the real money balance!

Kind regards

I apologize that the outcome didn't meet your expectations, ZENILDO. Please be aware that the casino retains the authority to withdraw your bonus privileges at any given moment.

I wish I could be of more help. I’m sorry we couldn’t help you to resolve this case, but please do not hesitate to contact us if you run into any issues with any other casino in the future. For the abovementioned reasons, I will now reject this complaint. Thank you for your understanding.