Vulkan Vegas Casino - Player is requesting all deposits to be being registered in a self-exclusion scheme in Latvia.

Hello dear reader, I have a question in 2021 I registered in 4vulkanvegas21.com online casino, despite that I was self-made restriction in my country Latvia , because of gambling addiction, I lost always all my money and only few times I made withdrawal, and it always took days to get my withdrawal and most of those times I lost all my winnings, I want to understand how legit is this casino and if there's probability to get all my deposited money back from this casino and if it's under vulkanvegas casino?

Best regards and hope for some answer what to do.

Dear Maumio,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

I’m sure that you are aware of the geolocation of Lotteries and Gambling Supervisory Inspection of the Republic of Latvia operation:

According to Section 4¹ of the Law on Gambling and Lotteries, a natural person has the right to request in writing that to be prohibited from gambling in the Republic of Latvia, including interactive gambling, and participate in interactive lotteries and be included in the register of self-excluded persons.

Since you have chosen a casino with Curaçao license, it will be very difficult to resolve this case to your satisfaction. However, before we’ll contact the casino and ask for their standpoint, could you please forward emails or screenshots showing that you have informed the casino about your gambling problem? My email address is petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Dear Maumio,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that we must reject this particular case due to the lack of response from the player regarding our messages and questions. As a result, we are unable to proceed with any further investigation or provide potential solutions to address the issue at hand. However, we want to emphasize that the player retains the option to reopen this complaint at any time in the future should they decide to do so. We remain open and willing to assist with resolving the matter should the player choose to resume communication.