The player from Germany requested a withdrawal on 20.10.2023 and received confirmation of successful payout three days later. However, the winnings have not arrived in her account. Despite contacting support daily, she receives the same response that her case is handled by the finance department. Player’s complaint has been resolved successfully.
Vulkan Vegas Casino - Player is facing a delayed withdrawal process.
Amount: €1,000
Vulkan Vegas Casino
Safety Index:Very highSafety Index
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
5 months ago
Public
Public
6 months ago
Translation
Hello,
I requested a withdrawal on 20.10.2023 and received confirmation on 23.10.2023 that my winnings were successfully paid out, but unfortunately, nothing has reached my bank account up to now. Support writes every week (I contact support every day) that my case is being handled by the finance department and I will receive an email subsequently. I never had issues with withdrawals before, it used to be in my account within 2-3 days at the latest. Please help me, as the support is not really helping, because I receive the same response every day.
Best regards
Juliane
Automatic translation:
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6 months ago
Dear julianeseyer64,
Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal.
- Do I understand correctly that your withdrawal has been processed but never reached you?
- Have you received transaction tracking numbers from the casino?
Please understand, that bank transfers can be tricky, and the entire process can take a bit longer since intermediary banks might be involved, and international transactions take place.
However, I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Petronela
Public
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6 months ago
Translation
Hello Petronela
Correct, it was processed and I also received an email confirmation that it was paid out successfully, and I also received an ID for the transaction.
Unfortunately nothing has been credited to my account to date.
I also saved the two emails and also took a screenshot from support of our conversations.
Greetings Juliane
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6 months ago
Translation
Hello
I got the 1000 euros back into my player account today and have now ordered 900 euros to be paid out again, thank you very much for your help. I hope that the payout will work now.
Greetings Juliane
Automatic translation:
Public
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5 months ago
Translation
Hello
everything is done, money has arrived.
I then applied for a payout again the next few days because I won again and the money was in my bank account within a day.
I have always been satisfied with Vulkan Vegas and can only say good things about the casino and recommend it.
I would still like to thank you for your help and would initially withdraw the complaint or consider it resolved.
Greetings Juliane
Automatic translation:
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5 months ago
As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, julianeseyer64, for your cooperation and confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Petronela
Casino.Guru
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