Vulkan Vegas Casino - Player is experiencing difficulties completing account verification.

Ich habe vom Vulkan Vegas Casino keine Bestätitigungs E Mail bekommen und da mein Account deshalb nicht vollständig ist, habe ich keine Möglichkeit mein Geld auszuzahlen. Auf meine Anfrage dies zu beheben hat der Support nicht reagiert. Dieses Problem haben anscheinend viele Spieler. Haltet euch am besten von der Seite fern.

Dear Luis,

Thank you very much for submitting your complaint. I’m very sorry to hear about your problem. We have received quite a few similar complaints to yours in the past. It seems that the casino is experiencing some technical problem related to players from Germany and email address verification.

Could you please confirm that verifying your email address seems to be the only obstacle standing between you and your winnings? Did you provide all the other relevant documents needed to complete the KYC (verification) process? Have you tried requesting the manual e-mail verification?

I believe we will be able to help you resolve this issue as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

Vielen Dank für ihre Hilfe. Eine Anforderung meiner Auszahlung hat nun auch ohne die Bestätigung meiner Email Adresse funktioniert, aktuell wird der Antrag vom Casino bearbeitet. Ich hoffe dies funktioniert nun, ansonsten melde ich mich wieder.

Perfect 🙂 Thank you, Luis, for the update. I will set the timer for 7 days and wait for your confirmation patiently.

Dear LuisKlein

On Jan 13 you were requested to provide the documents to complete the KYC check.

Since that time - we have not heard from you. Please upload the documents within your profile. We will make sure all goes super fast🙂

Kind regards

Thank you very much, Vulkan Vegas Casino, for the update.

Luis, please follow the instructions and keep me updated. I will be waiting for your reply patiently.

Dear Luis,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information and missing documents in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.