The player from Germany is experiencing difficulties verifying the email address and completing account verification. We rejected the complaint because the player didn't respond to our messages and questions.
Hello,
In the Vulkanvegas online casino, I cannot withdraw my credit over 1000 euros because I cannot confirm my email address. I have already requested a link to my email address several times, but have not received one yet. My email address is definitely correct. Nobody answers in chat support, unfortunately I have not found any other contact options.
I have read that others have had this problem as well, but could not determine whether and how the problems were resolved.
I hope you can help me.
Sincerely yours
Niklas.
Dear Nik,
Thank you very much for submitting your complaint. I’m very sorry to hear about your problem. We have received quite a few similar complaints to yours. It seems like the casino is experiencing some technical problem related to players from Germany and email address verification.
Could you please confirm that verifying your email address seems to be the only obstacle standing between you and your winnings? Did you provide all the other relevant documents needed to complete KYC (verification) process? Have you tried requesting the manual e-mail verification?
I hope we will be able to help you resolving this issue as soon as possible. Looking forward to hearing from you.
Best regards,
Petronela