Vulkan Vegas Casino - Pelaajalla on vaikeuksia tilin vahvistamisen suorittamisessa.

Hello,

In the Vulkanvegas online casino, I cannot withdraw my credit over 1000 euros because I cannot confirm my email address. I have already requested a link to my email address several times, but have not received one yet. My email address is definitely correct. Nobody answers in chat support, unfortunately I have not found any other contact options.

I have read that others have had this problem as well, but could not determine whether and how the problems were resolved.

I hope you can help me.

Sincerely yours

Niklas.

Hallo,

Im Online-Casino von Vulkanvegas kann ich mein Guthaben über 1000 Euro nicht auszahlen, da ich meine E-Mail Adresse nicht bestätigen kann. Ich habe schon etliche Male einen Link an meine Mail Adresse angefordert, aber bisher keinen bekommen. Meine Mail Adresse ist auf jeden Fall richtig. Im Chat Support meldet sich auch niemand, andere Kontaktmöglichkeiten habe ich leider nicht gefunden.

Ich habe gelesen, dass auch schon andere dieses Problem haben, konnte aber nicht feststellen ob und wie die Probleme behoben wurden.

Ich hoffe Sie können mir helfen.

Mit freundlichen Grüßen

Niklas.

Dear Nik,

Thank you very much for submitting your complaint. I’m very sorry to hear about your problem. We have received quite a few similar complaints to yours. It seems like the casino is experiencing some technical problem related to players from Germany and email address verification.

Could you please confirm that verifying your email address seems to be the only obstacle standing between you and your winnings? Did you provide all the other relevant documents needed to complete KYC (verification) process? Have you tried requesting the manual e-mail verification?

I hope we will be able to help you resolving this issue as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

Dear Nik,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.