The player from Germany has been accused of opening duplicate accounts. Admittedly, they have opened two different accounts. We rejected the complaint because the player didn't respond to our messages and questions.
Vulkan Vegas Casino - Player has been accused of opening multiple accounts.
Amount: €5,000
Vulkan Vegas Casino
Safety Index:Very highSafety Index
Casinos with a Very high Safety Index are usually proven by hundreds of thousands of players while having zero or a small number of relevant complaints. We consider playing in casinos with a Very high Safety Index perfectly safe, as they have proven that they treat their players fairly.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
3 years ago
Public
Public
3 years ago
Translation
Hello dear people,
The following had a main account at Vulgan Vegas, which was canceled on my part last year in December 2020. Yesterday I couldn't log in, so I created a new account and deposited € 1800 +, which won me € 5000. I uploaded everything necessary for the verification. Now my account has been closed and the support does not understand that I had canceled. I wrote several resignations to the last year, I can prove this as well!
So I ask for help.
Kind regards,
Ak
Automatic translation:
Public
Public
3 years ago
Dear Rico,
Thank you for submitting your complaint. I’m sorry to hear about your problem.
Please understand, that it is strictly forbidden, in the majority of the casinos, to have more than one account. As you admitted, you have opened more than one account from the same IP address. This has been recognized by the casino as breaching T&Cs and your account blocked.
We always recommend reactivating the old account instead of creating a new one to avoid any misunderstanding. Could you please advise what was the reason to close your old account? Have you redeemed any promotional offer in any of your two accounts?
If there’s any relevant communication, please forward it to petronela.k@casino.guru.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Petronela
