Vulkan Vegas Casino - Player has been accused of opening multiple accounts.

Hello,

I've got find out that I've got duplicate account on Vulkan Vegas .Both of them are not verified .But I don't understand why do they let you open an another account if they so strict about the rules ? Now Ive an issue to get winnings .They will not pay it ! Im really really upset ..

ps I let them know about the situation andd waiting the decision ..

Dear tubasguler922,

Thank you for submitting your complaint. I’m sorry to hear about your problem.

Please understand, that it is strictly forbidden, in the majority of the casinos, to have more than one account. As you admitted, you have opened more than one account from the same IP address. We always recommend reactivating the old account instead of creating a new one to avoid any misunderstanding. Could you please advise what was the reason to open a brand new account? Have you redeemed any bonuses in any of your accounts? Were those accounts active simultaneously?

If there’s any relevant communication, please forward it to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Thank you for the quick reply .I checked my accounts .I used both of them and I think I got bonus aswell .

Please close my both accounts and send me a confirmation email . ( I'll send you my ID nr for both privately , is it ok ?)

Thank you

And the casino doesnt let people to open another account with same IP address or they should warn them when they try to .

Thank you again

Dear tubasguler922

Your account 18902792 is verified, the second one - permanently blocked.

Please kindly confirm you'd like to close account 18902792 as well.

Thank you for reply!

Kind regards

Ok thank you so much . There is no need to close ID 18902792.

Please send me a confirmation email that hotmail account is closed .Thank you for your help .

Dear tubasguler922,

Do we understand correctly that you wish to keep account #18902792 open?

Yes correct

Hello all,

Just a quick update, the player opted for a break-time.

Kind regards

Thank you, Vulkan Vegas Casino team, for the update.

Dear tubasguler922,

Do I understand correctly that your problem has been resolved successfully in the meantime? Do I have your permission to close this complaint as resolved or is there anything else we could try to help you with? Looking forward to hearing from you. 

Hello, yes t's all good .Thank you so much

As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, tubasguler922, for your confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru