Vulkan Vegas Casino - Player facing issues implementing a cool-off period.

2 weeks of trying to get cool off period set, multiple emails have been sent.I have requested 3 months cool off. One email came back after 10 days telling me I can set my own limit which is only 7 or 10 days which I replied saying please set 3 month cool off. Still no replies. Chat cant set limits or refuse to and email support is basically non existent

Dear Chudsexington,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Vulkan Vegas Casino.

I checked the casino website and while the settings seems a little hard to find, I managed to find this setting: https://vulkanvegas.com/en/terms-and-conditions#!/player/profile-my-limits

• Have you contacted the casino using your email address or were you logged in when accessing the live chat?
• Have you been able to set the cool off following the link?
• Is your casino account accessible to you?

Thank you very much in advance for your reply.

Best regards,

Tomas

I had recently found a temporary break option a few days ago and since my account is temporarily blocked, those options are not there because I cant log in. I asked the casino for further exclusion but have not heard back

Hello,

We can confirm that your account is now permanently blocked due to gambling addiction.

Kind regards

Thanks for your reply to Vulkan Vegas Casino,

Dear Chudsexington,

I would like to call your attention to our Self-Exclusion Assistance Tool https://casino.guru/global-self-exclusion-initiative/assistance-tool

This tool will make it easier for you to block your casino accounts across multiple gambling establishments simultaneously and is not affiliated with any specific casino. The Self-Exclusion Assistance Tool was designed to assist individuals who may be facing challenges with their gambling habits by helping them limit their access to gambling and reduce the potential for further harm.

Please let me know if there is anything else I might help you with, otherwise the complaint will be closed.

Dear Chudsexington,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

It appears that this issue may have been resolved, but without confirmation from the player we are forced to reject this complaint.

The player can reopen this complaint anytime.