The player from Germany was struggling with a delayed withdrawal of 300 Euros from Vulkan Vegas Casino. She asserted that her account had been verified and the payouts had been approved since January 22nd. We advised her to wait for at least 14 days after the withdrawal request before submitting a complaint and extended the timer for her response. However, due to her lack of response to our messages, we were unable to investigate further and had to reject the complaint.
Vulkan Vegas Casino - Player experiencing delayed withdrawal.
Amount: €300
Vulkan Vegas Casino
Safety Index:Very highSafety Index
Casinos with a Very high Safety Index are usually proven by hundreds of thousands of players while having zero or a small number of relevant complaints. We consider playing in casinos with a Very high Safety Index perfectly safe, as they have proven that they treat their players fairly.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
2 months ago
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3 months ago
Translation
Hello, I initiated a withdrawal of 300 Euros on 22.01.2024. The status has been stuck at "processing" since 22.11.2024 11:33 AM.
Vulkan Casino advertises that payouts under 500 Euros will be processed within 5 days.
Today marks the 5th day, and upon inquiry, all they say is, if you do not receive it by 23.59 UTC, please contact us again.
This is exactly what happened last time, and their response was simply that the request had been forwarded to the Finance Department and I needed to wait.
Why is the casino not respecting their payout timeframe?
The whole process has taken a week, including 5 business days!
Automatic translation:
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3 months ago
Dear Charly1601,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.
Thank you in advance for your patience and understanding.
Best regards,
Tomas
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3 months ago
Translation
The account has been verified for a long time, payouts have been approved since January 22nd and they advertise 5 days under 500 euros
Automatic translation:
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2 months ago
Have you received your withdrawal, please?
In case there are any other issues, please inform me as well.
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