The player from Germany had reported a delay in her withdrawal process that had extended for two weeks, contradicting the casino's stated processing time of 5 days. The casino had attributed the delay to her bank. The player, who had previously made successful withdrawals, had her account blocked and was asked to provide a disputed transaction ID for further investigation. Despite our attempts to facilitate communication between the player and the casino, the player failed to respond, which led us to reject the complaint due to lack of information.
Vulkan Vegas Casino - Delayed withdrawal for the player.
Amount: €900
Vulkan Vegas Casino
Safety Index:Very highSafety Index
Casinos with a Very high Safety Index are usually proven by hundreds of thousands of players while having zero or a small number of relevant complaints. We consider playing in casinos with a Very high Safety Index perfectly safe, as they have proven that they treat their players fairly.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
6 months ago
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7 months ago
Translation
You are stating that I have to wait and it's the bank's fault. On the website it says up to 5 days. I haven't received any information.
Automatic translation:
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7 months ago
Dear Mariolas2,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you made any successful withdrawals before? Could you please confirm that you have passed the KYC verification? Have you accumulated your winnings with or without an active bonus?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Veronika
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7 months ago
Dear player
According to our records, the player with e-mail mario****udlarek@gmail.com is blocked.
Can you kindly confirm your account ID in order to investigate?
Regards
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7 months ago
Translation
Mario****udlarek@gmail.com This account has been deleted, I wrote that myself. I have another account. Mario****041994@interia.pl this is my account. But I've already paid off before and after but now this casino doesn't want to pay, I don't know why. And I always hear I have to wait but how long
Edited by a Casino Guru admin
Automatic translation:
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7 months ago
Dear Mariolas2,
Could you please provide the transaction ID as requested by the casino? Thank you.
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