Vulkan Royal Casino - Player’s winnings have been voided.

Hello, I won casino money They refused to pay me the reasons that there was a mistake made by the manufacturer of the PlayNgo game, although it was still fair there I played for 3 days without stopping, you can say I was even in third place in the hall of fame I ask you to help me I agree to all yours conditions The main thing is that justice prevails

Dear Фарид,

Thank you very much for submitting your complaint. I’m very sorry to hear about your problem

We will contact the casino and ask for their cooperation in resolving your problem, but, before we do so, could you please advise if you have received any official report from the game provider confirming that a technical issue has occurred? Is there any other relevant communication than the one with the live chat? If yes, please forward it to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

In the meantime, there is no need to know about it. " In the meantime, there is no need to know about it. " Good day, no, I have not received any official report and there is no other communication except for a live chat. There is a city phone on the site but they do not pick up the phone. Thank you more for taking an interest in my problems, I will not remain in debt and I agree to all your conditions only take away from them you win

Thank you very much, Фарид, for providing all the necessary information. I will now transfer your complaint to my colleague Jozef who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

I also very much hope for this if you help me in debt I will not stay in front of you.

Hello Фарид.

I absolutely appreciate that you shared your experiences with the Casino Guru team. We will now try to get in touch with the casino.

8 million not only in one game were won this time, and secondly, I played for 3 days and somewhere in 10 different games, don't you think that someone will believe you that 3 days can be played in the same game of games, I have screenshots of how I won in other slots now I will provide evidence and note that in the photo, in addition to winning, how much money I have on my account. I just thought that Vulcan casino is a very serious and rated casino, but it turned out that they did not even respect their customers, or we will agree and come to a decision that will suit me or I will not leave it that way, even if there is no sense in complaining for everyone will know where to play and where not anywhere I will write about you. Sincerely, Farid Imanov

Dear Farid,

In September there was a software error due to which you won in the Pimped slot and withdrew KZT 82,000 though that winning amount was won thanks to the error and was not eligible for withdrawal. Now you are trying to get even more money by posting this fraudulent case. You played in September but opened the case that had played other slots as well only in April. 

We kindly ask to close this fraudulent case.

Sincerely,

Vulkan Royal Team

What kind of fraud ??? What are you talking about? What 82000 ??? We are talking about 8000000 tenge that I won honestly within 3 days and in about 10 if not more games., Sometimes I even played at the maximum rate! My name was even was in the HALL OF FAME IN 3 PLACE. What more evidence is needed that you threw me and mocked me with my feelings, be kind and honest, give me back my win!

Good afternoon, have some news on my case? Will they return my winnings to me?

Hello dear administration!

The player made bets in the Pimped and Royal Masquerade slots, the main part of the winnings fell on the last slot. During the period from September 8 to September 10, the player used a loophole in the Royal Masquerade (Play'n GO) game, which allowed playing on 1 line to significantly increase the probability of free spins falling out.

Player statistics in this game:

- Number of spins: 8 075

- Amount of bets: 3 547 940 KZT / ~ 7 079 EUR

- Amount of winnings: 12 510 276 KZT / ~ 24 939 EUR

- Actual RTP: 352% (although the vendor claims 96%)

Noticing a suspiciously high RTP of players who played Royal Masquerade, we disabled this game on the site, after which we were forced to write off from the player's balance the remainder of his winnings in the game, which at the time of the balance check was 8 182 634 KZT / ~ 16 326 EUR.

We are sincerely sorry that this mistake took place and we understand the feelings of the player. But we cannot return the money won in this way - and not only because a technical error was made during the development of the game, but also because the player repeatedly violated the club's rules.

Namely: when checking this case, we noticed that the player created many duplicate accounts for the same payment details (cards and QIWI wallets), which is a gross violation of clause 5.5 of the Casino Rules.

At the time of using the loophole in the game, the player had already violated this rule by creating, according to preliminary data, from 7 to 10 duplicate accounts.

In connection with this fact, we initiate an additional check and request for documents for all multi-accounts of this player.

Yours faithfully,

Vulkan Royal team

Dear Фарид.

Please, could you react to the multiple accounts accusation? Are you aware of creating multiple accounts?

Good afternoon, I apologize for the long answer, the fact is that I have friends whom I also advised the Vulcan Royal casino before they threw me and they do not know how and through which payment systems you can make a deposit, and I advised them my qiwi wallet, I I don’t see anything wrong here and Volcano Royal should be glad that I brought them players and they were very active players. I don’t understand what is the problem here? although I guess in any way not to return mine, this is the problem! The point is for me to create several accounts for myself when my account is at the specialist level? Dear Joseph, you understand that this "casino" has no respect for customers and no honesty! WITH RESPECT FARID IMANOV

I know what to do now.

CAUTION VOLCANO ROYAL CASINO SCAM ONLY NO TO PLAY, YOU WILL NOT GET IT EXACTLY.

In so I will write in all social networks. I expect the last answer from them or give me my win or I'll do it my way

Dear Фарид.

I am very sorry about the situation but since you have clearly breached the casino T&Cs. We are forced to reject your case since you have even confirmed their accusation.

Please, be aware that you should create only your own account, in your own name, for one household and IP and I highly recommend you to refrain from doing these actions again since the casino team can never be sure if you are a fraud or just helping your friends.

Best regards, Jozef