HomeComplaintsVoodooDreams Casino - Player has experienced a technical glitch.

VoodooDreams Casino - Player has experienced a technical glitch.

Amount: €280

VoodooDreams Casino
Safety Index:Above average
Submitted: 04 Mar 2021 | Case closed : 18 Mar 2021
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

3 years ago

The player from Germany has experienced a technical glitch while playing a specific game. We rejected the complaint because the player didn't respond to our messages and questions.

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3 years ago
Translation

The casino has a software bug in Legacy of Dead and is not fixing it.

Instead, I'm stupid and asked what to do with my screenshots. Hand off?


The games there are rigged, and I think it's cheek how they react there

Automatic translation:
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3 years ago

Dear Mike,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please forward any supporting evidence, such as screenshots or videos, ideally your game history along with any relevant communication to petronela.k@casino.guru?

Please understand, that without any supporting evidence that something unfair is going on, we can’t proceed further with this case as it would be close to impossible to confront the casino.

Looking forward to hearing from you. Thank you in advance for your understanding.

Best regards,

Petronela

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3 years ago

Dear Mike,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

 

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3 years ago

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

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