The player from Germany has experienced a technical glitch while playing a specific game. We rejected the complaint because the player didn't respond to our messages and questions.
The casino has a software bug in Legacy of Dead and is not fixing it.
Instead, I'm stupid and asked what to do with my screenshots. Hand off?
The games there are rigged, and I think it's cheek how they react there
Dear Mike,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please forward any supporting evidence, such as screenshots or videos, ideally your game history along with any relevant communication to petronela.k@casino.guru?
Please understand, that without any supporting evidence that something unfair is going on, we can’t proceed further with this case as it would be close to impossible to confront the casino.
Looking forward to hearing from you. Thank you in advance for your understanding.
Best regards,
Petronela