Home Online Casinos VoodooDreams Casino Review

VoodooDreams Casino Review

Players from United States Not Accepted
6.6 Reputation
rating
Good
Reputation
Players from United States Not Accepted
Good
Reputation
Author: Matej Novota | This review was last updated: 2020-04-06T00:00Z  

We've thoroughly reviewed VoodooDreams Casino and gave it a good reputation rating. It's generally a good casino to play at, but there are some things worth noting. In our review, we've considered the casino's player complaints, estimated revenues, license, games genuineness, customer support quality, fairness of terms and conditions, withdrawal and win limits, and other factors. Because VoodooDreams Casino is related to other online casinos listed below, its rating is also influenced by them. Read the full review below and learn more about this casino.

According to our research and estimates, VoodooDreams Casino is a big online casino with a large revenue and number of players. The revenue of a casino is an important factor, as bigger casinos shouldn't have any issues paying out big wins, while smaller casinos could potentially struggle if you manage to win really big.

We currently have 7 complaints directly about this casino in our database, as well as 6 complaints about other casinos related to it. Because of these complaints, we've given this casino 11,362 black points in total, out of which 1,439 come from related casinos. You can find more information about all of the complaints and black points below.

VoodooDreams Casino is a good online casino. We've given it this rating because we think it's doing many things well, however, there is something holding it back from getting a very good or perfect reputation rating from us. Even despite that, you can expect this casino to be a good place to play at.

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Residents from
United States
Not accepted
IP addr. from
United States
Not blocked
VPN
usage
Prohibited
Website
Language
English (+6)
Live Chat
Language
English (+4)
Email Support
Language
English (+4)
No Deposit Bonus
Not available
Deposit Bonus
Not available
Owner
SuprPlay Limited
Established
2016
Withdrawal limit
€100,000  per month
Licensing Authorities
Malta
Perfect
United Kingdom
Perfect
Sweden
Perfect
Interesting Facts
  • Medium sized casino popular in Germany
Positives
  • High withdrawal limits (100000€/month)
  • Good selection of games
  • Simple and clean website design
  • Live dealer games are available
  • Live chat support is available 24/7
Negatives
  • Bonuses not available for all countries
  • Many restricted countries
  • Not all payment methods are available for all countries
  • No game provider filter

Complaints about VoodooDreams Casino and related casinos (14)

We have conducted extensive research on the web and as a result we have found following 14 complaints on VoodooDreams Casino or any brands that might be interconnected with it. Taking into account seriousness and credibility of these complaints and estimated size of casino revenues we decided to give VoodooDreams Casino a Good reputation.

Good Casino Reputation
Direct complaints about VoodooDreams Casino
Justified complaint
Black points: 8714
Casino accused the player of violating their terms and conditions by using his company's account for deposits.
The casino didn't want to pay the winnings for the fact that the player used his company bank account in registration. However, according to the player, his company was a one-man company and according to the law, he was registered as the owner. Therefore, the terms and conditions of the casino, in this case, were invalid. Justified complaint.
Disputed amount: €7,500 (real money)
This complaint is from 6/2018
Read more on: askgamblers.com
Read more
Delayed payment, status unknown
Black points: 428
Very long verification and withdrawal process for no reason.
The player played through a first deposit bonus wagering requirements and won SEK38,728, which he wanted to withdraw. After a week, he got a message that said his withdrawal had been canceled and also an SMS message that his account had been blocked. The casino then asked him to provide documents for verification and he sent them all. After that, he had been waiting for weeks for the casino to finish their investigation and send him the money. No response from the casino and no further information is available at this moment.
Disputed amount: 38,728 kr (bonus money)
This complaint is from 9/2018
Read more on: askgamblers.com
Read more
Delayed payment, status unknown
Black points: 200
Player's account was blocked without any relevant reason given by the casino.
The player used a bonus, finished his wagering with SEK 18,131 and tried to withdraw the money. He sent the casino all of his documents needed for verification and periodically contacted them for any updates. About one week later, his account had been closed, which was explained to him as a standard procedure. As time went on, the casino's response time grew longer and after waiting for eight weeks, the player finally filed a complaint, to which the casino hadn't responded. No further information is available.
Disputed amount: 18,131 kr (bonus money)
This complaint is from 10/2018
Read more on: askgamblers.com
Read more
Delayed payment, status unknown
Black points: 199
Extremely long withdrawal process.
The player played managed to win SEK18,000 with a first deposit bonus but when he tried to withdraw it, it was taking a long time. The casino never requested any documents for verification from him either. Later on, he received a message that his request was in process. No response from the casino, no further information is available ever since then. The complaint remained unresolved.
Disputed amount: 18,000 kr (bonus money)
This complaint is from 10/2018
Read more on: askgamblers.com
Read more
Delayed payment, status unknown
Black points: 198
Extremely long withdrawal process where the casino never responded to the player's request.
The player won SEK17,944 and wanted to withdraw his money. He had been trying to do so for a while with contacting the casino frequently but didn't receive any useful answers. No response from the casino, no further information is available at this time.
Disputed amount: 17,944 kr (real money)
This complaint is from 10/2018
Read more on: askgamblers.com
Read more
Uncertain case, good regulator
Black points: 84
Casino did not pay the player their winning and accused her of violating the terms and conditions.
The player complained that the casino did not want to pay her the winnings and accused her of terms and conditions violation. They never replied to her when she wanted to know which terms, in particular, had she broken. No reaction from the casino, no more update since then.
Disputed amount: €529 (real money)
This complaint is from 10/2017
Read more on: askgamblers.com
Read more
Show 4 similiar complaints with 681 black points in total
Delayed payment, status unknown
Black points: 100
Casino delayed the payout of winnings without any reason.
The player had repeatedly withdrawn money from the account before and it took about three days. However, this time it has been more than ten days and the player has not received his money. We do not know how this case ended, however, in response to the complaint, the casino asked the player for his email address. Further, the complaint did not develop and did not continue.
Disputed amount: $280 (real money)
This complaint is from 5/2018
Read more on: askgamblers.com
Read more
Waiting for decission of regulator
Black points: 0
Player’s winnings were confiscated.
The player from Germany had his withdrawal canceled because he didn’t use his personal email to create an account.
Disputed amount: €30,000 (real money)
This complaint is from 11/2020
Read more
Complaints on related NYspins Casino (Same management)
No reaction, good regulator
Black points: 2175 (1,087 for this casino)
Player's withdrawal request was denied for no reason whatsoever.
Four days after the player requested a withdrawal of $17,019, it was denied. They were asked to send documents needed for verification including the bank statement with all their transactions. About twelve days later, the casino didn't give the player any update and also stopped the correspondence with them. No further information is available.
Disputed amount: $17,019 (real money)
This complaint is from 9/2018
Read more on: askgamblers.com
Read more
No reaction, good regulator
Black points: 256 (128 for this casino)
Verification process passed, did not receive the winnings after that.
The player wanted to withdraw her winnings of $800, sent the documents for verification and passed it. The casino didn't pay her the winnings nor would they respond to her requests. This complaint remained unresolved.
Disputed amount: $800 (real money)
This complaint is from 2/2019
Read more on: askgamblers.com
Read more
Show 1 similiar complaints with 256 black points in total (128 for this casino)
Delayed payment, status unknown
Black points: 135 (67 for this casino)
Player's account was blocked for no reason given from the casino.
The player requested a withdrawal of SEK 10,000 and left almost SEK5,000 on their account but the casino closed their account. Two weeks later, they asked the player to send documents needed for verification and they did so right away. About a month later, they didn't receive any answer or an update from the casino.
Disputed amount: 15,000 kr (real money)
This complaint is from 10/2018
Read more on: askgamblers.com
Read more
Delayed payment, status unknown
Black points: 112 (56 for this casino)
Very long verification process where the player's account was temporarily closed without an explanation.
The player used a bonus with which they won SEK12,519 and requested a withdrawal. Onto the following day, they received an email that stated their account was temporarily closed until they would receive all the documents needed for verification. Later on, the player received an email where he was asked to wait for little longer. The case remained unresolved.
Disputed amount: 12,519 kr (bonus money)
This complaint is from 9/2018
Read more on: askgamblers.com
Read more
Delayed payment, status unknown
Black points: 100 (50 for this casino)
Player's account was closed without any relevant reason given by the casino.
The player requested a withdrawal and two weeks later of not receiving their winning, their account was closed without any warning or explanation from the casino. There was no further update on the case and it remained unresolved.
Disputed amount: 11,000 kr (real money)
This complaint is from 9/2018
Read more on: askgamblers.com
Read more
Delayed payment, status unknown
Black points: 100 (50 for this casino)
Document verification and a withdrawal process were delayed for no reason or explanation from the casino.
The player made a deposit and played with a bonus he had received from the casino. He won SEK6,537, requested a withdrawal and sent all the documents needed for verification. Two weeks after the request, he still didn't get his money but instead, he received an email from the casino where they said they would contact him shortly and thanked him for his patience. The case remained unresolved.
Disputed amount: 6,537 kr (bonus money)
This complaint is from 9/2018
Read more on: askgamblers.com
Read more
Show 3 similiar complaints with 312 black points in total (156 for this casino)

Have you found a relevant complaint about this casino, or do you have personal bad experience? Help others and submit your complaint.

* We only list complaints, where the casino might be breaking our Fair Gambling Codex.

VoodooDreams Casino Bonus

VoodooDreams Casino
Good reputation

100% up to £50 and up to 50 extra spins (£0.1/spin)

1st Deposit Bonus from VoodooDreams Casino
Minimum deposit: £20, Maximum cashout: Unlimited
  • You need to deposit at least £20 to be eligible for this bonus.
  • This bonus does not have a maximum cashout limit. There may be other limits in place though, like a general win limit or withdrawal limit that applies to all players in this casino.
Wagering requirements: 30x (bonus + deposit) (restrictions apply)
  • You will have to wager 30-times the sum of your bonus and deposit to clear the bonus and be able to withdraw your winnings.
  • For example, if you deposit £50 and get a £50 bonus, you will have to wager £3,000 in total (£100 * 30) before being allowed to make a withdrawal.
  • Some types of games have a decreased contribution towards the wagering requirements: Slots 100%, Roulette 5%, Blackjack 5%, Video poker 5%, Baccarat 5%, Scratch cards 100%.
Maximum bet: £2
  • You cannot bet more than £2 while playing with bonus funds. If you break this rule, the casino may confiscate your winnings.
You should get this bonus almost INSTANTLY, Bonus expiration: 30 days
  • According to our testers and feedback from other players that claimed this bonus, the process of getting this bonus is more or less instant.
  • The bonus expires 30 days after being added to your account. If you don’t manage to clear the wagering requirements by then, the remaining bonus amount will be deducted from your account.
Free spins: up to 50 spins on Book of Dead, £0.1 per spin (up to £5 total value)
  • Alongside this deposit bonus, you will also get up to 50 free spins that can be used on Book of Dead. Each free spin has a value of £0.1, which means that the free spins add up to £5 to the value of this bonus.
Free spins conditions: 40x WR, 3-day expiration
  • The amount you win from your free spins will be added to your account as bonus funds. You then need to wager that amount 40-times to convert it into real money.
  • If you win £5 from free spins, you will then have to wager £200 (£5 * 40) to convert it.
  • You will have 3 days to play your free spins. If you don’t use them in this timeframe, your free spins will be removed from your account.
New Players Only Terms apply, please gamble responsibly 18+, www.begambleaware.org
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VoodooDreams Casino
Good reputation

100% up to $100 and up to 200 extra spins ($0.1/spin)

1st Deposit Bonus from VoodooDreams Casino
Minimum deposit: $20, Maximum cashout: Unlimited
  • You need to deposit at least $20 to be eligible for this bonus.
  • This bonus does not have a maximum cashout limit. There may be other limits in place though, like a general win limit or withdrawal limit that applies to all players in this casino.
Wagering requirements: 30x (bonus + deposit) (restrictions apply)
  • You will have to wager 30-times the sum of your bonus and deposit to clear the bonus and be able to withdraw your winnings.
  • For example, if you deposit $100 and get a $100 bonus, you will have to wager $6,000 in total ($200 * 30) before being allowed to make a withdrawal.
  • Some types of games have a decreased contribution towards the wagering requirements: Slots 100%, Roulette 5%, Blackjack 5%, Video poker 5%, Baccarat 5%, Scratch cards 100%.
Maximum bet: $5
  • You cannot bet more than $5 while playing with bonus funds. If you break this rule, the casino may confiscate your winnings.
You should get this bonus relatively FAST, Bonus expiration: 7 days
  • According to our testers and feedback from other players that claimed this bonus, the process of getting this bonus is relatively fast.
  • The bonus expires 7 days after being added to your account. If you don’t manage to clear the wagering requirements by then, the remaining bonus amount will be deducted from your account.
Free spins: up to 200 spins on Book of Dead, $0.1 per spin (up to $20 total value)
  • Alongside this deposit bonus, you will also get up to 200 free spins that can be used on Book of Dead. Each free spin has a value of $0.1, which means that the free spins add up to $20 to the value of this bonus.
Free spins conditions: 40x WR, 20 spins per day, 3-day expiration
  • The amount you win from your free spins will be added to your account as bonus funds. You then need to wager that amount 40-times to convert it into real money.
  • If you win $20 from free spins, you will then have to wager $800 ($20 * 40) to convert it.
  • You can only use 20 free spins daily. This means that it will take you 10 days to play all 200 of your free spins.
  • You will have 3 days to play your free spins. If you don’t use them in this timeframe, your free spins will be removed from your account.
New players only Terms apply, please gamble responsibly

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VoodooDreams Casino Payment methods

Payment Method Deposit
Limits & fees
Withdrawal
Limits & fees
Withdrawal Time
Skrill Skrill £20 - €2,500
No Fee
£20 - £5,000
No Fee
-
Neteller Neteller €20 - €2,500
No Fee
€20 - €5,000
No Fee
-
PaySafeCard PaySafeCard €20 - €250
No Fee
Not Available -
ecoPayz ecoPayz - - -
VISA VISA €20 - €14,500
Fee: 2.5%
€20 - €14,500
No Fee
2 - 4 days
Mastercard Mastercard £20 - €14,500
Fee: 2.5%
€20 - €14,500
No Fee
2 - 4 days
Giropay Giropay €20 - €5,000
No Fee
Not Available -
Sofort Banking Sofort Banking €20 - €3,000
No Fee
Not Available -
InstaDebit InstaDebit €20 - €3,000
No Fee
Not Available -
Trustly Trustly €20 - €1,000,000
No Fee
€20 - €1,000,000
No Fee
-
EPS EPS €20 - €5,000
No Fee
Not Available -
EuTeller EuTeller €20 - €3,000
No Fee
€20 - €3,000
No Fee
-
Zimpler Zimpler 200 kr - 50,000 kr
No Fee
200 kr - 30,000 kr
No Fee
-
iDebit iDebit €20 - €3,000
No Fee
Not Available -
Bank transfer Bank transfer -
-
-
Interac Interac - - -
Klarna Klarna €20 - €3,000
No Fee
Not Available -
Interac e-Transfer Interac e-Transfer - - -
Swish Swish 50 kr - 50,000 kr
No Fee
Not Available -
Entercash Entercash €20 - €9,000
No Fee
€20 - €9,000
No Fee
-

VoodooDreams Casino Games

Slots
Roulette
Blackjack
Sports betting
Video poker
Bingo
Baccarat
Jackpot games
Live games
Poker
Craps
Keno
Scratch cards
eSports betting
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