Voodoo Casino - Player’s cashout request keeps getting rejected.

I have been trying to cashout for couple of days now,but keeps rejecting my request. And they said tjey can only do bank transfer,but the minimum amount is $300nz. But fortunately manage to get there. But still keeps rejecting my cash out,and support keeps telling me to wait and wait and wait until they heard from the payment provider. And it took hours for the decision weather they reject my request or not

Dear Ejay,

Thank you very much for submitting your complaint. I’m sorry to hear about the challenges you’re facing with your withdrawal request.

Please understand that the variety and accessibility of payment methods are not solely managed by the casino. Several factors, such as the Licensing Authority, geolocation, contracts with payment providers, and bank restrictions, all play a significant role. If a payment method was available for deposits, it doesn’t necessarily mean it will also be offered for withdrawals, as it can be discontinued or restricted at any time. Unfortunately, casinos are sometimes limited in the payment methods they can provide.

To better understand your situation and assist you effectively, could you please clarify the following:

• Has the casino provided any specific reason for rejecting your withdrawal requests?
• Did the casino confirm that your account has been fully verified, including the KYC process?
• Have you been offered any alternative withdrawal methods apart from the bank transfer?
• Could you provide details about your deposit method and whether the same method is available for withdrawal?
• Do you have any relevant screenshots or correspondence with the casino’s support team?

Please forward any additional information or documents to petronela.k@casino.guru so we can investigate the matter further.

Your cooperation is crucial for us to proceed with the case and work toward resolving the issue. Without your input and the necessary details, we won’t be able to mediate effectively on your behalf.

I hope we will be able to help you resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Petronela

Due to an exceptionally high volume of complaints, we kindly ask for your patience. While we strive to publish complaints within 48 hours, follow-up responses may take up to 7 days. Assigning your complaint to a resolver might also take longer, as we’re currently managing close to 1,000 complaints.

Thank you for your understanding. Wishing you a wonderful New Year 2025!

Hi Petronela,

thanks for you betting back at me. Yes my profile had been verified. Tried to cashout using my method to deposit,use bank transfer but still got rejected multiple times alredy. Spoken to already couple of support agents and told me just to try and wait. I tried again and waited, but hours later it is again rejected. I asked for the specific reason for rejection but they won't tell me, and told me that they will just email me if they heard from the payment provider. Until now not a single email. Unfortunately i don't have screen shots of conversation with the agents. But i do have screenshots of my multiple rejection request. The last agent i talked to an hour earlier told me to try again make a request. If another rejection arise,he will email tech support. But i have to wait for the rejection first before he can do so, so he can see what the reason actualy is. But i spoken to couple agents already right after the rejection,they can tell me straight answer to why.

Hoping for your continues help.

Elijohn

Additional player's comments:

Hi Petronela,

I am glad to let you know that the issue from Voodoo Casino and my cashout has been resolved. Thanks for your assistance.

Regards

Dear Ejay,

Great news :) We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help. 

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues. 

Thank you in advance for your time. 

Best regards, 

Petronela

Casino.Guru