Dear autonym1,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Voodoo Casino.
I checked the screenshots you submitted, but unfortunately, the change in balance (before and after a bet) information is not visible.
Please allow me to ask you a few questions, so I can better understand the situation.
- Do you have access to your gaming history where your active balance is recorded?
- Have you played with an active bonus at the time of the incident?
- If there is any correspondence with the casino representative or support on the topic, please forward the information to my email at tomas@caisno.guru
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
Dear autonym1,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Voodoo Casino.
I checked the screenshots you submitted, but unfortunately, the change in balance (before and after a bet) information is not visible.
Please allow me to ask you a few questions, so I can better understand the situation.
- Do you have access to your gaming history where your active balance is recorded?
- Have you played with an active bonus at the time of the incident?
- If there is any correspondence with the casino representative or support on the topic, please forward the information to my email at tomas@caisno.guru
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas